Victoria Cervantes
Fort Worth
Summary
Dynamic Shift Manager at Golden Chick with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and inventory control, I successfully implemented practices that reduced waste and optimized stock levels. My strong decision-making and relationship-building abilities fostered a motivated team and improved operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Golden Chick
07.2017 - 04.2025
- Supervised team operations, ensuring adherence to quality and service standards.
- Trained new staff on procedures, enhancing team efficiency and performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Coordinated shift schedules to maximize labor efficiency and meet peak demand.
- Resolved customer complaints swiftly, improving satisfaction and fostering loyalty.
- Conducted performance evaluations, providing constructive feedback to improve employee development.
- Analyzed sales data to identify trends, informing staffing and inventory decisions for better profitability.
- Monitored food safety compliance, maintaining high health standards throughout the kitchen.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
English-as-a-Second-Language Education
Tarrant County College
Fort Worth, TX11-2024
Bachelor of Science - Special Education-Learning Disabilities
BENV "Enrique C. Rebsamen"
Xalapa, Veracruz, Mexico07-2002
Skills
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Relationship building
- Inventory control
- Documentation and reporting
- Computer skills
- Cash handling
Certification
- State Food Safety "Food Manager Certification"
- TCC "ESL Certification Level 5
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Manager
Golden Chick
07.2017 - 04.2025
English-as-a-Second-Language Education
Tarrant County College
Bachelor of Science - Special Education-Learning Disabilities
BENV "Enrique C. Rebsamen"
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