Victoria Chan
San Francisco,CA
Summary
Dynamic professional with a proven track record at Expeditors International of WA, excelling in account management and customer relations. Enhanced client satisfaction and retention through exceptional service and effective problem-solving. Demonstrated leadership and integrity, significantly improving management skills and customs clearance processes. Skilled in shipping, receiving, and maintaining high safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Expeditors International of WA
04.2015 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Management Trainee
Expeditors International of WA
04.2018 - 03.2019
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
Customs Brokerage Representative
Expeditors International of WA
09.2016 - 03.2018
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
- Implemented streamlined filing systems for import documentation, improving overall organization within the workplace environment.
- Maintained strong relationships with clients through excellent communication skills and proactive problem-solving abilities.
- Actively participated in company training initiatives to continuously expand knowledge base and refine professional skills related to customs brokerage processes.
Domestic Cargo Services
Expeditors International of WA
04.2015 - 08.2016
- Assisted clients in navigating customs clearance, providing guidance on required paperwork and fees.
- Maximized warehouse space utilization through strategic planning and organization of shipments.
- Ensured safe and efficient transport of goods by adhering to company policies and regulations.
- Maintained a safe work environment by following established safety protocols and reporting any hazards or incidents promptly.
- Implemented inventory control measures that reduced errors in stock levels while improving accuracy in order fulfillment.
Education
Japanese
College of San Mateo
San Mateo, CAInternational Business
San Francisco State University
San Francisco, CASkills
- Account management
- Staff supervision
- Integrity and trustworthiness
- Shipping and receiving
- Customer service
- Customer relations
- Leadership qualities
- Safety awareness
- Customs clearance procedures
- Account oversight
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
Certification
IATA FIATA - International Air Transportation Association Cargo Introductory
December 2018
Licensed Customs Broker
March 2020
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual
Japanese
Elementary
Timeline
Management Trainee
Expeditors International of WA
04.2018 - 03.2019
Customs Brokerage Representative
Expeditors International of WA
09.2016 - 03.2018
Account Manager
Expeditors International of WA
04.2015 - Current
Domestic Cargo Services
Expeditors International of WA
04.2015 - 08.2016
Japanese
College of San Mateo
International Business
San Francisco State University
Similar Profiles
Rachel BryndsRachel Brynds
Customs Brokerage Manager at Expeditors International of WACustoms Brokerage Manager at Expeditors International of WA
Patricia MorelloPatricia Morello
Accounts Receivable Specialist at Expeditors International of WAAccounts Receivable Specialist at Expeditors International of WA
Lorenzo FranciscoLorenzo Francisco
Operations Agent at Expeditors International of WAOperations Agent at Expeditors International of WA