Hi, I’m
Victoria Chaves
Customer Service
Taunton,MA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
years of professional experience
Work History
The Chateau Restaurant
Hostess
03.2022 - 02.2023
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Assisted managers with quickly resolving service- and food-related issues.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Recorded large catering orders accurately and efficiently.
Bristol County Savings Bank
Bank Teller
09.2020 - 08.2021
Job overview
- Processed deposits,withdrawals,payments,cashing checks,closing accounts, etc.
- Provided consultation to our customers regarding services that could assist them with their financial needs.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Turned in excess cash to maintain drawer security.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Market Basket
Cashier/Service Desk Associate
02.2015 - 06.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed cash, debit, credit and check transactions using a cash register.
- Balanced the cashier drawers, made change, recorded purchases, and scanned items for sale.
- Resolved customer issues and answered questions.
- Processed return transactions.
- Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; and operated a cash register.
- Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributed to team effort by accomplishing related results as needed.
- Processed lottery transactions.
Education
Bridgewater State UniversityBridgewater, MA
No Degree from Psychology
Current
Taunton High SchoolTaunton, MA
High School Diploma
06-2019
Skills
- Guest Inquiries
- Reservation Documentation
- Table Bussing
- High-Volume Dining
- To-Go Order Preparation
- Guest Satisfaction
- Hospitality and Accommodation
- Product Knowledge
- Order Taking
- Refunds and Exchanges
- Cash Management
- Sales Expertise
- Accounting Techniques
Timeline
Hostess
The Chateau Restaurant
03.2022 - 02.2023
Bank Teller
Bristol County Savings Bank
09.2020 - 08.2021
Cashier/Service Desk Associate
Market Basket
02.2015 - 06.2020
Bridgewater State University
No Degree from Psychology
Taunton High School
High School Diploma
Similar Profiles
Olivia ClarkOlivia Clark
Head Hostess at The Chateau RestaurantHead Hostess at The Chateau Restaurant
Rhonda VaalRhonda Vaal
Server Bartender at The Chateau RestaurantServer Bartender at The Chateau Restaurant
Lydia StephensLydia Stephens
Server/Waitress at The Chateau RestaurantServer/Waitress at The Chateau Restaurant
Delanie LynchDelanie Lynch
Server at The Chateau RestaurantServer at The Chateau Restaurant
MEREDITH BROWNMEREDITH BROWN
Senior Implementation Consultant at AttentiveSenior Implementation Consultant at Attentive