Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Languages
Timeline
Generic
Victoria Chia-Zaragoza

Victoria Chia-Zaragoza

Huntington Park,California

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in customer service position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

Boost Mobile
02.2018 - 04.2019
  • Served customers by selling quality products and meeting customer satisfaction
  • Reliable employee, able to identify and solve problems in professional and timely manner
  • Maintained technical knowledge by completing all educational based workshops required and working hands-on with management team
  • Contributed to team effort by accomplishing related results as needed
  • Kept an up-beat and positive business relations to ensure future sales and obtain long-term customers.

Assistant Manager/CSR

PLS Payday Loan Department/Check Cashers
07.2015 - 12.2017
  • 1 year Management experience
  • Created excellent long-term relationships with clients
  • Team leader, able to bring energy, enthusiasm, and humor to motivate team member to achieve potential and meet objectives
  • Highest sales representative in Pre-paid cards/Able to close Auto Title Loans successfully
  • Provided accurate product information
  • Met and exceeded sales goals
  • Upheld brand and operational standards
  • Recommended alternative purchase choices, loan term contracts, and made sure customer walked out confident with their purchase commitment
  • Worked in coordination with other departments to ensure that customers get quality service and satisfaction (Tax Partners/Towing Companies/Western Union)
  • Maintained company policy/standards and followed all regulations while performing duties
  • Tech savvy- Able to work Livewire system in both departments to handle all and any cash transactions correctly
  • Multitasking – Able to assist more than one customer at a time and handle multiple tasks from various departments
  • Good judgment, problem solving and interpersonal skills
  • Able to assist different locations if business requires it
  • Ability to work for long hours.

Level 5 Associate

In-N-Out
05.2012 - 06.2014
  • Able to assist customers/associates with any task and or need they had
  • Keep storage areas and goods clean, safe, and secure
  • Recorded customers’ orders/request on point-of-service (POS) computer system for automated order taking
  • Handled currency and credit transactions quickly and accurate
  • Assisted management team with cross-training new employees
  • Built a loyal cliental through friendly interactions and consistent appreciation
  • Took initiative to find extra tasks when scheduled duties were completed.

Education

Expected Graduation Summer - Business Management

East Los Angeles Community College
Monterey Park, CA
06.2024

High School Diploma -

Huntington Park College Ready Academy High School
Huntington Park, CA
01.2010

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills

References

  • Jose Tornado, (323) 314-4506, In-N-Out Manager
  • Judith Zamora, (323) 715-8479, Payday Loan Manager
  • Jeremy Aguirre, (323) 667-8616, Acquaintance of 10 years

Certification

Certification of completion in Introduction to Microsoft Excel 2019/Office 365 Course Completion Date Jan. 6 2023

Languages

Spanish
Full Professional

Timeline

Sales Representative

Boost Mobile
02.2018 - 04.2019

Assistant Manager/CSR

PLS Payday Loan Department/Check Cashers
07.2015 - 12.2017

Level 5 Associate

In-N-Out
05.2012 - 06.2014

Expected Graduation Summer - Business Management

East Los Angeles Community College

High School Diploma -

Huntington Park College Ready Academy High School

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Victoria Chia-Zaragoza