VICTORIA CHUKSORJI
Summary
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Optime/Anesthesia, Beacon, Phoenix, Ambulatory, Clindoc & Cerner . Enthusiastic personality with a hands-on, creative style. Ready to apply 6 years' experience to a challenging long-term position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Epic Credentialed Trainer Beacon
RWJBH - Monmouth Medical Center
Jersey City, NJ
10.2023 - Current
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed individualized training plans to achieve staff readiness.
- Contributed to reductions in employee turnover by revamping training programs.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Trained and mentored 30+ new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for beacon tip-sheet training courses.
- Created and oversaw training material for operations
- Analyzed and evaluated training effectiveness and program outcomes
- Developed lesson plans, instructional materials and written practice tests for beacon oncology & willow pharmacy training courses
- Developed lesson plans, instructional materials and written practice tests for beacon and COPE training courses
Epic Breaker Trainer
City Of Hope Medical Center
Newnan, GA
04.2023 - 10.2023
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Contributed to reductions in employee turnover by revamping training programs.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Copied, organized and distributed classroom assignments or other paperwork.
- Facilitated virtual, in-person and blended learning sessions
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Skilled at working independently and collaboratively in team environment
Epic OpTime/ Lead Anesthesia Trainer
AdventHealth Tampa
Tampa, FL
12.2022 - 03.2023
- Provided high level of support and assistance to physicians and nursing staff in Adventhealth surgical facility.
- Assisted per/post-operative End-user with documenting acute pain management in line with established safety patient information and medicine administration protocols.
- Supported smooth admission and discharge processes by supporting end-user in handling associated documents.
- Trained providers on Handled high-volume document entry of demographics, disease etiology and extent and associated procedures or treatments.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on project data to update daily performance.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led projects and analyzed data to identify opportunities for improvement.
- Trained and mentored 25 new personnel hired to fulfill various roles
- Monitored participant workflow and behaviors throughout training process
- Mentored new hires, resulting in stronger staff development and increased productivity
- Tracked attendance and evaluated progress for assigned trainees
- Educated clients on proper use of products and systems
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
- Scheduled and taught in class and online courses to increase learning opportunities
EPIC Beacon Specialist
Innisfail Hospital
Alberta, Canada
10.2022 - 11.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Utilized Epic to manage, support endusers in documenting patient data, such as insurance, demographic, medication &medical history information.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Supported smooth admission and discharge processes by handling associated documents.
- Created user accounts and assigned permissions
- Interpreted clients' needs and introduced services to fit specific requirements
- Followed all company policies and procedures to deliver quality work
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
Epic Optime/Anesthesia Specialist
Emory University Hospital Midtown
Atlanta, GA
09.2022 - 10.2022
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Trained and mentored 30+ new personnel hired to fulfill various roles.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as elbow supporting modules, interactive programs and one on one labs.
- Analyzed problematic areas to provide recommendations and solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Offered assistance in implementing and developing training programs
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
Epic Credentialed Trainer, Optime
Baptist Health Medical Center
Jacksonville Beach, FL
02.2022 - 09.2022
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Trained and mentored 160 new personnel hired to fulfill various roles
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
- Wrote training Tip-sheet for 60,000 employees & Medical positions according to strict company guidelines and EMR protocols
- Created curricula, instructions, documents and written tests for various types of training courses
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Configured hardware, devices and software to set up work stations for employees
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Developed lesson plans, Tip-Sheet materials & written practice tests & classroom training courses.
- Analyzed and evaluated training effectiveness and program outcomes
- Developed job-specific competencies and performance standards
Epic Remote Trainer
Brooklyn Methodist Hospital
Brooklyn, NY
10.2021 - 02.2022
- Epic Credential Trainer, at Brooklyn Methodist Hospital , Sept - January 2022.
- Conducted Epic Systems training sessions for new and existing healthcare professionals, both in-person and virtually
- Established and maintained quality control standards.
- Designed and developed training materials, including handouts, manuals, and online modules
- Managed Epic certification process for employees, tracking progress and providing feedback to ensure successful completion
- Collaborated with subject matter experts to ensure training content is accurate and up-to-date
- Assisted in implementation of new Epic modules and upgrades, providing training and support to end-users
- Scheduled and taught in class and online courses to increase learning opportunities
Epic Credentialed Trainer
Optime/Anesthesia, Trinity Health - St. Joseph Mercy Hospital
Columbus, OH
09.2021 - 11.2021
- Strengthened training and nursing knowledge by taking part in continuing education programs and Epic workshops
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Developed and implemented updating training programs for 30+ employees
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence
- Trained to Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Explained technical Epic workflow information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Facilitated virtual, in-person and blended learning sessions
EPIC BEACON TRAINER, John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
07.2021 - 09.2021
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Helped streamline repair processes and update procedures for support action consistency
- Participated in team-building activities to enhance working relationships
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Prepared variety of different written communications, reports and documents
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Identified issues, analyzed information and provided solutions to problems
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Self-motivated, with strong sense of personal responsibility
- Applied effective time management techniques to meet tight deadlines
Credentialed Trainer
EPIC BEACON TRAINER, NewYork-Presbyterian Weill Cornell Medical Center, Epic
Bronxville, NY
06.2021 - 08.2021
- Assisted end-user with setting up their login credentials,labs, simulation & personalizing Labs using panel ,Evaluated and defined internal and customer needs, implementing processes to address requirements
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Identified, tested and implemented changes to customer specific software and configurations to support overall application availability
- Focused on Referrals, Work Queues, Authorizations, Beacon Referrals / Appointment Referrals
- Communicated with healthcare team members to plan, implement and enhance treatment strategies Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
Epic Remote Trainer
University Of Kentucky Medical Center
, KY
05.2021 - 07.2021
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Understands choices involved in application configuration, vets potential system enhancement needs and prepares details of specifications needed; aids in prioritization and implements requested changes to system
- Partners with other internal Epic analysts in developing cohesive solutions for enterprise approach to system maintenance and modifications; including execution of application and integrated testing related to system updates and scheduled release
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Developed job-specific competencies and performance standards
- Facilitated virtual, in-person and blended learning sessions
- Developed effective training plans based on department needs and objectives
Education
Associate of Science - Nursing, Human physiology
Flint Hills Technical College
Emporia, KS06.2007
Skills
- EMR Proficiency: Beacon (Oncology),Op-Time / Anesthesia, Cupid, Phoenix, Ambulatory
- Rover Canton, Dragon, Haiku,Power-scribe
- Public speaking, Problem ,Professional Writing, Team work, Digital Literacy, Leadership,Professional, Manager
- Attitude, work Ethic,Career Management & intercultural fluency Software Proficiency
- MS Office,Word,Excel,Powerpoint,Google Meet, Healthstream, Tableau,Outlook & Access
- Ability to effectively plan, Email, Management, Classroom Management,
- Implementation support, Administrative, Support,Data Entry,Computer
- Proficient,Complaint resolution, Remote Management, Remote access
- Support, Online training experience,, Cultural Awareness, Ability to work independently,
- Delegation, HIPAA laws,Workshop coordination
- Task Prioritization
- Cultural Awareness
- Team Building
- Customer Service
- Problem-Solving
- Organizational Skills
Certification
- Credentialed in Optime & Beacon :2022
- Certified in Anesthesia - 2023
Languages
French
Professional Working
German
Limited Working
Spanish
Professional Working
Timeline
Epic Credentialed Trainer Beacon
RWJBH - Monmouth Medical Center
10.2023 - Current
Epic Breaker Trainer
City Of Hope Medical Center
04.2023 - 10.2023
Epic OpTime/ Lead Anesthesia Trainer
AdventHealth Tampa
12.2022 - 03.2023
EPIC Beacon Specialist
Innisfail Hospital
10.2022 - 11.2022
Epic Optime/Anesthesia Specialist
Emory University Hospital Midtown
09.2022 - 10.2022
Epic Credentialed Trainer, Optime
Baptist Health Medical Center
02.2022 - 09.2022
Epic Remote Trainer
Brooklyn Methodist Hospital
10.2021 - 02.2022
Epic Credentialed Trainer
Optime/Anesthesia, Trinity Health - St. Joseph Mercy Hospital
09.2021 - 11.2021
EPIC BEACON TRAINER, John Muir Health, Walnut Creek Medical Center
07.2021 - 09.2021
Credentialed Trainer
EPIC BEACON TRAINER, NewYork-Presbyterian Weill Cornell Medical Center, Epic
06.2021 - 08.2021
Epic Remote Trainer
University Of Kentucky Medical Center
05.2021 - 07.2021
Associate of Science - Nursing, Human physiology
Flint Hills Technical College
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