Victoria Churchillo
Maricopa
Summary
With over 7 years of work experience, including positions as a Kitchen Project Specialist and a Fulfillment Lead, I am a results-driven Sales Specialist with a track record of exceeding sales goals. My 40% increase in customer ratings as a Fulfillment Lead is a testament to my ability to manage, motivate, and monitor teams while developing new operational processes. Additionally, I have experience in bookkeeping, cash handling, and customer service, as evidenced by my work as a Cashier and Bookkeeper. As a skilled communicator and customer retention specialist, I excel in working with teams and delivering excellent customer service.
Overview
6
6
years of professional experience
Work History
Territory Sales Representative
Premium Choice Cabinetry
12.2024 - Current
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
Account Manager
Prodigy Cabinetry
11.2023 - 12.2024
- Help manage logistics to ensure efficient delivery and operations
- Oversee order entry for accurate and timely processing
- Utilize 2020 Design software for creating custom cabinetry solutions
- Coordinate with Research and Development on product offerings.
- Support inside sales efforts to provide exceptional client service.
- Handle account management to maintain strong customer relationships.
Experience Kitchen Project Specialist
Lowe's Companies, Inc
04.2022 - 11.2023
- Increased kitchen sales through exceptional design and customer service skills
- This was achieved by collaborating closely with clients to understand their unique needs and preferences and leveraging my expertise in 20/20 to create custom kitchen designs that exceeded their expectations.
Fulfillment Team Lead
Lowe's Companies, Inc
11.2021 - 04.2022
- Successfully managed a team of 8+ associates, conducting workload assessments, and devising new operational processes, leading to a 40% increase in customer ratings
- Improved order fulfillment times by 25% by implementing inventory tracking processes, ensuring timely pulling, and staging of orders, resulting in an increase in sales and revenue for the company.
Fulfillment Associate
Lowe's Companies, Inc
05.2020 - 08.2020
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences
- Inspected items to identify problems and worked with supervisors or vendors to correct issues
Bookkeeper/ Front End Manager
King Kullen
05.2020 - 08.2020
- Tracked financial metrics for senior managers and prepared regular reports to use in business decision-making
- Processed daily invoices and payments to keep accounting records current
Cashier
Lowe's Companies, Inc
04.2019 - 08.2019
- Provided a quick, friendly checkout experience, while helping our customers get the best value for their money and assisting with payment or exchanges
- Trained new team members in cash register operation, stock procedures, and customer service
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree - Urban Planning
Arizona State University College of Liberal Arts And Sciences
BOCES - Architecture
Western Suffolk
06.2019
High School Diploma -
North Babylon High School
06.2019
Skills
- Process Improvement Initiatives
- Project Support
- 3D Modeling Programs
- Customer Service & Retention
- Team Management
- Outside & Inside Sales
Accomplishments
Top 20 Designer/Sales for the Arizona Territory for the 2022 Fiscal Year - American Woodmark
Timeline
Territory Sales Representative
Premium Choice Cabinetry
12.2024 - Current
Account Manager
Prodigy Cabinetry
11.2023 - 12.2024
Experience Kitchen Project Specialist
Lowe's Companies, Inc
04.2022 - 11.2023
Fulfillment Team Lead
Lowe's Companies, Inc
11.2021 - 04.2022
Fulfillment Associate
Lowe's Companies, Inc
05.2020 - 08.2020
Bookkeeper/ Front End Manager
King Kullen
05.2020 - 08.2020
Cashier
Lowe's Companies, Inc
04.2019 - 08.2019
No Degree - Urban Planning
Arizona State University College of Liberal Arts And Sciences
BOCES - Architecture
Western Suffolk
High School Diploma -
North Babylon High School
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