VICTORIA CLARK
Macon,Missouri
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal and excellent time management skills.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Macon Electric Cooperative
Macon, MO
07.2008 - Current
- Help members every day with positive attitude and focus on member satisfaction.
- Handle complaints with prompt, courteous service to uphold professional reputation.
- Respond to member calls and emails.
- Create service orders to open and close member accounts.
- Maintain and manage member files.
- Investigate and resolve member inquiries quickly.
- Post payments and balance cash drawer.
- Assist Office Manager when needed.
Billing Clerk
Macon Electric Cooperative
Macon, MO
07.2008 - 12.2017
- Ran dropped usage reports for two billing cycles.
- Posted penalties and ran collections for two billing cycles.
- Ran delinquents on current bills for two billing cycles.
- Ran budget billing reports for two billing cycles.
- Ran A/P reports for two billing cycles.
- Ran the finals billcalc for two billing cycles.
- Ran DNR Primacy report for water accounts.
- Handled process for capital credits, including writing checks.
Education
High School Diploma -
Licking High School
Licking, MO05.1986
Skills
Attentive to detail
Good communication skills
Organizational skills
Multitasking
Time management
Team oriented
Timeline
Member Service Representative
Macon Electric Cooperative
07.2008 - Current
Billing Clerk
Macon Electric Cooperative
07.2008 - 12.2017
High School Diploma -
Licking High School