Rocio Benavides

Money Handling

• Completed highly accurate, high-volume money counts via both manuel and machine-driven approaches
• Counted and packaged thousands of dollars worth of currency and coins
• Balanced and organized cash register by handling cash and counting change

Customer Service

• Assisted estimated 12-15 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
• Assisted up to 20 customers per day with setting up or closing accounts and signing up for new services

Fraud Prevention

• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
• Checked amount details and fraud markers for transaction papers such as checks and money orders
• Monitored customer behaviors and upheld strict protocols to prevent theft assets

• Counting and maintaining money drawers
• Managed over 50 customer calls per day
• Balancing drawer books
• Check people in and out.
• Closing of hotel books and closing report
• Customer service
• Monetary transactions
• Credit card
• Managed time efficiently in order to complete all tasks within deadlines

• Increased billing by 10%
• Received and scheduled referrals for therapy
• Created employee work schedules and arranged for adequate staffing
• Created reports for staffing and budgetary purposes
• Maintained employee personnel files to ensure compliance with state and company requirements
• Responded to and resolved customer and patient complaints related to therapy
• Requested and tracked insurance authorization for therapy services
• Security service federal credit union

• Answered phones and received messages
• Filed carport documentation
• Cash and credit/debit card transactions

• Assisted nurses with filing of paperwork, printing off and keeping documents on hand
• Organizing discharge paperwork and folders
• Setting up phones, answering phone and taking messages
• Ordering supplies