Victoria Clark
Eden,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Office Manager
Hill’s Autostore
Bloomingdale, GA
04.2025 - Current
- Organized inventory records and assisted in maintaining stock levels for vehicles.
- Handled customer inquiries and resolved issues to ensure positive service experiences.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Customer Service Representative
Coastal Finance
Savannah, GA
02.2025 - 04.2025
- Responded to customer inquiries via phone and email promptly.
- Assisted clients with loan applications and financial product information.
- Resolved customer complaints using effective problem-solving techniques.
- Collected deposits or payments and arranged for billing.
- Completed day-to-day duties accurately and efficiently.
Guest Service Representative
Fairfield Inn And Suites Marriott
Port Wentworth, GA
02.2024 - 02.2025
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Provided assistance to guests throughout their stay.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Promoted loyalty programs to encourage repeat business.
- Resolved guest complaints in a professional manner.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Assisted guests with check-ins and check-outs in a timely manner.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Answered incoming calls from guests seeking reservations or general information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Ensured compliance with hotel policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Tracked inventory levels of supplies needed for front desk operations.
- Maintained cleanliness of lobby area and front desk counter.
- Took reservations from patrons by phone or online.
- Processed payments for room charges, taxes, and other incidentals as required.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Office Manager
Bell's Auto Sales
Port Wentworth, GA
07.2020 - 02.2024
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Daycare Teacher
Start Smart Learning Center
Rincon, GA
01.2019 - 11.2019
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Maintained neat environment by organizing toy bins and bookshelves.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Balanced schedules to promote optimal rest, play and educational periods.
- Communicated with parents about daily activities and any concerning behaviors.
- Monitored children's play activities to verify safety and wellness.
- Established and maintained safe play environment for children.
- Recorded child behavior, food and medication information for supervisors.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Enforced rules to teach good manners and maintain safe environment.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
- Secured indoor and outdoor premises to protect children.
After-School Teacher
Doodlebugs Daycare
Guyton, GA
07.2018 - 01.2019
- Maintained safe, clean and organized classroom environment.
- Taught students subject-specific material, learning strategies and social skills.
- Instructed students individually and in groups, utilizing various teaching methods.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Cashier
Castrol Premium Lube Express
Pooler, GA
01.2017 - 02.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
Grocery Stocker
Ken's IGA
Guyton, GA
03.2015 - 04.2016
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assisted customers with product, promotion and policy information.
- Pushed carts and loaded customer purchases into vehicles.
- Processed payments and bagged items for customer check out.
- Faced products on shelves and displays to meet company policies.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
Lead Sales Associate
Dollar General
Guyton, GA
03.2014 - 05.2015
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Scanned and bagged items and operated cash register to check out store patrons.
- Provided leadership and direction to motivate department associates.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Created eye-catching merchandise displays to entice customers into store.
- Monitored performance of sales team and implemented improved methods to close gaps.
Deli Associate
Harveys Supermarket
Springfield, GA
02.2013 - 03.2014
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Maintained work areas to reduce potential for illness or injury.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
- Documented and entered special orders for event catering and party trays.
Education
Associate of Applied Science - Criminal Justice
Ogeechee Technical College
Statesboro, GA 05.2023 - 08.2025
High School Diploma -
Penn Foster Online High School
Scranton, PASkills
- Childcare
- Toddler Care
- Infant Care
- Typing
- Office Management
- Meal Preparation
- Accounts Payable
- Early Childhood Education
- Accounts Receivable
- Bookkeeping
- Customer Service
- Accounts Payable and Receivable
- Invoicing and Billing
- Office Administration
- Medical terminology
- Filing
- Front Desk
- Microsoft Office
- Billing
- Payroll
- Clerical Experience
- Check-in coordination
- Computer skills
- Verbal and written communication
- Documentation and reporting
- Payment processing
- Detail-oriented
- Customer service
- Title processing
- Notary public
Certification
- CPR Certification
- First Aid Certification
Education and Training
true
Timeline
Office Manager
Hill’s Autostore
04.2025 - Current
Customer Service Representative
Coastal Finance
02.2025 - 04.2025
Guest Service Representative
Fairfield Inn And Suites Marriott
02.2024 - 02.2025
Associate of Applied Science - Criminal Justice
Ogeechee Technical College
05.2023 - 08.2025
Office Manager
Bell's Auto Sales
07.2020 - 02.2024
Assistant Daycare Teacher
Start Smart Learning Center
01.2019 - 11.2019
After-School Teacher
Doodlebugs Daycare
07.2018 - 01.2019
Cashier
Castrol Premium Lube Express
01.2017 - 02.2018
Grocery Stocker
Ken's IGA
03.2015 - 04.2016
Lead Sales Associate
Dollar General
03.2014 - 05.2015
Deli Associate
Harveys Supermarket
02.2013 - 03.2014
High School Diploma -
Penn Foster Online High School