Victoria Clarke
Atlanta,GA
Summary
Asset Protection Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Asset Protection Operations Manager
Bloomingdale's
03.2023 - Current
- Manage 56 employees and 4 police officers to reduce theft and fraud while maintaining store compliance with company policies and procedures.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintain detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Manage team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
Asset Protection Executive Team Leader
Target
01.2018 - 03.2023
- Acted as key liaison between external loss prevention vendors and internal stakeholders, ensuring seamless communication and alignment of objectives for optimal results.
- Reduced shrink by $1.3 Million and closed 345 cases involving shoplifting crimes.
- Spearheaded efforts to maintain safe working environments by addressing potential hazards promptly and communicating safety guidelines effectively across this organization.
- Enhanced asset protection strategies by implementing advanced surveillance systems and security measures.
Asset Protection Team Leader
Target
11.2016 - 01.2018
- Assisted human resources with hiring decisions for asset protection teams for 3 stores, by conducting interviews and assessing candidate qualifications.
- Promoted strong cultures of integrity and accountability within the organization, contributing to an overall decline in incidents related to asset loss or damage.
- Conducted thorough investigations into suspected theft and fraud, leading to successful resolution closing 172 cases.
Professional Bus Operator
Miami Dade Transit
06.2014 - 11.2016
- Navigated complex routes confidently using GPS technology or printed maps when necessary for optimal routing decisions.
- Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
- Provided exceptional customer service for hundreds of passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
Security Specialist
Target
11.2012 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing effectiveness of joint responses to incidents.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Master of Science - Business Administration And Management
University of Miami
Miami, FL12.2018
No Degree - Truck And Bus Driving
Commercial Driver Training | Miami CDL School
Miami, FL06.2014
Bachelor of Science - Criminalistics And Criminal Science
University of Miami
Miami, FL05.2014
Associate of Science - Criminal Science
Savannah State University
Savannah, GA05.2011
Skills
- WZ Certified
- Operations Management
- Customer Service
- Inventory Management
- Operations Oversight
- Internal Audits
- Data Analysis
- Safety
- Surveillance
- Interrogation Techniques
Affiliations
- Atlanta Police Department
- Allied Universal O.R.C.
Timeline
Asset Protection Operations Manager
Bloomingdale's
03.2023 - Current
Asset Protection Executive Team Leader
Target
01.2018 - 03.2023
Asset Protection Team Leader
Target
11.2016 - 01.2018
Professional Bus Operator
Miami Dade Transit
06.2014 - 11.2016
Security Specialist
Target
11.2012 - 11.2016
Master of Science - Business Administration And Management
University of Miami
No Degree - Truck And Bus Driving
Commercial Driver Training | Miami CDL School
Bachelor of Science - Criminalistics And Criminal Science
University of Miami
Associate of Science - Criminal Science
Savannah State University
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