Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Frausto

Waco,TX

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Verification Specialist

Quest Diagnostics
Remote, Tx
05.2023 - Current
  • Verified client information by analyzing existing evidence on file.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Complied with HIPAA guidelines and regulations for confidential patient data.

Administrative Assistant

Christian Farms Treehouse
Temple, TX
02.2023 - 04.2023
  • Short term project for family friend.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Customer Service Representative

ROI Solutions Inc.
Remote
04.2021 - 02.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Support Service Group
12.2019 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Application Specialist

EMSI
Hewitt, TX
02.2016 - 12.2019
  • Established and maintained relationships with insurance providers for productive communications.
  • Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
  • Streamlined the verification process by creating detailed checklists and guidelines to ensure consistency.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Applicant Specialist.
  • Was let go due to company shut down.

Education

High School Diploma -

University High School
Waco
08.2010 - 06.2014

Skills

  • Adaptability
  • Customer Service
  • Problem Solving
  • Financial Analysis
  • Regulatory Compliance
  • Quality Assurance
  • Attention to Detail

Timeline

Verification Specialist

Quest Diagnostics
05.2023 - Current

Administrative Assistant

Christian Farms Treehouse
02.2023 - 04.2023

Customer Service Representative

ROI Solutions Inc.
04.2021 - 02.2023

Customer Service Representative

Support Service Group
12.2019 - 04.2021

Application Specialist

EMSI
02.2016 - 12.2019

High School Diploma -

University High School
08.2010 - 06.2014

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Brittany Frausto