Hayleigh Wilson
Verification Specialist
Waycross,GA
Summary
Dedicated professional with experience in front office management and customer service. Known for strong problem-solving abilities and attention to detail, consistently enhancing guest experiences and resolving complaints efficiently.
Overview
5
5
years of professional experience
Work History
Verification Specialist
InformData
Remote
06.2025 - Current
- Conducted thorough background checks to verify candidate information and employment history.
- Performed reference checks, education verifications, and employment history confirmations.
- Investigated discrepancies in applicant backgrounds to ensure accurate candidate assessments.
- Conducted outbound calls to businesses and academic institutions to confirm candidate information.
- Assisted with incoming calls regarding references, employment, and education verifications.
- Documented screening processes and results to maintain compliance and accuracy in verifications.
- Handled high-volume caseloads efficiently to ensure timely processing. with organization and adaptability under pressure.
- Performed DOT verifications and lease reference checks.
Front Office Manager
Holiday Inn Express Hotel Suites
Waycross, Georgia
05.2024 - 05.2025
- Managed daily front office operations to ensure smooth guest experiences.
- Greeted guests warmly, fostering positive first impressions and enhancing overall customer experience.
- Coordinated check-ins and check-outs to ensure smooth operations.
- Assisted guests with inquiries and resolved complaints promptly.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Implemented guest feedback systems, enabling continuous improvement in service quality and guest satisfaction.
- Oversaw communication between departments to streamline guest requests and services.
- Answered phones and responded to guest inquiries in a professional manner.
- Processed payments accurately and efficiently.
- Managed nightly financial audits, ensuring accuracy in guest accounts and timely resolution of discrepancies.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Call Center Representative
Connexus Resource Group
Remote
12.2023 - 04.2024
- Resolved customer complaints using effective communication and problem-solving skills to enhance customer satisfaction.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted customers with product inquiries and order placements.
- Processed customer orders and collected payment information, ensuring accuracy and timely fulfillment.
- Maintained accurate records of customer interactions and transactions to support service continuity.
- Collaborated with team members to improve service efficiency.
Call Center Representative
Conduent
Remote
10.2022 - 02.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with inquiries and provided accurate information.
- Engaged with callers to confirm or clarify information, effectively diffusing anger and enhancing customer experience.
- Managed high call volumes while consistently demonstrating professionalism and patience, contributing to a positive service environment.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Documented customer interactions in CRM system, ensuring accurate records for future reference and support.
Customer Service Representative
ERC
Waycross, Georgia
05.2022 - 10.2022
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Managed customer accounts, updating information and resolving issues promptly.
- Assisted customers in understanding the mortgage process and answered questions regarding closing costs, fees, interest rates.
- Guided clients through mortgage documentation, ensuring timely approvals.
- Collaborated with loan officers to expedite service requests, improving response times.
- Maintained accurate records of all customer interactions within database system.
- Processed incoming payments from borrowers according to established procedures.
Customer Service Representative
IHS
Metter, Georgia
04.2021 - 04.2022
- Provided excellent customer service to ensure satisfaction.
- Guided customers in menu selections and accommodated special requests to enhance dining experience.
- Operated cash register and handled money transactions accurately.
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Coached new staff on operational procedures and customer service standards to ensure consistent service quality.
- Partnered with team members to streamline workflow, resulting in improved service delivery.
- Checked and tracked inventory levels regularly to ensure adequate supply. and restocked supplies.
- Arranged work area to enhance efficiency and accessibility for team members., including counters and shelves, to maintain a neat appearance.
- Handled food preparation tasks such as slicing fruit for garnishments.
- Performed opening and closing duties such as restocking coolers with soda cans or bottles.
Education
High School Diploma -
Metter High School
Metter, GA05-2021
Skills
- Background checks
- Documentation management
- Reference verification
- Discrepancy identification
- High-volume organization
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Adaptability
- Data entry and review
- Customer service
Timeline
Verification Specialist
InformData
06.2025 - Current
Front Office Manager
Holiday Inn Express Hotel Suites
05.2024 - 05.2025
Call Center Representative
Connexus Resource Group
12.2023 - 04.2024
Call Center Representative
Conduent
10.2022 - 02.2023
Customer Service Representative
ERC
05.2022 - 10.2022
Customer Service Representative
IHS
04.2021 - 04.2022
High School Diploma -
Metter High School