Victoria Cokeley
Rockwell,NC
Summary
Dynamic Universal Banker with a proven track record at Southstate Bank, excelling in branch operations and customer needs assessment. Enhanced customer satisfaction through personalized banking solutions and effective conflict resolution. Proficient in cash handling and electronic funds transfer, fostering strong client relationships to drive repeat business.
Overview
5
5
years of professional experience
Work History
Universal Banker
Southstate Bank
Salisbury, NC
08.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Cashier
Foodlion
Rockwell, NC
01.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Jesse C Carson High School
China Grove, NC05.2021
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Financial advising
- Deposit processing
- Transaction processing
- Payment processing
Timeline
Universal Banker
Southstate Bank
08.2022 - Current
Cashier
Foodlion
01.2020 - 07.2022
Jesse C Carson High School