Victoria Cook
Tucson,AZ
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
8
8
years of professional experience
Work History
Caregiver
Private Home Employer
Green Valley, AZ
01.2020 - Current
- Improved patient outlook and daily living through compassionate care.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Consistently monitored the essential indicators of patients' health such as blood pressure, body temperature, and pulse rate.
- Enhanced the wellbeing of elderly clients through conversation and participation in recreational activities.
- Provided emotional support to clients during difficult times.
- Administered prescribed medications on a timely basis following care plan instructions.
- Supported client well-being by completing light housekeeping duties like laundry and linen changes.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Customer Service Representative
Afni Inc, Verizon
Tucson, AZ
01.2018 - 01.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Server
La Posada Green Valley
Green Valley, AZ
02.2016 - 01.2018
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enhanced profitability through proactive engagement with customers by delivering personalized recommendations and suggestions.
- Assisted in training new servers.
Education
High School Diploma -
Sahuarita High School
Sahuarita, AZ05-2017
Skills
- Patient Companionship
- Compassionate client care
- Documentation
- Strong Ethics
- Complex Problem-Solving
- Relationship Building
- Flexible Schedule
- Dependable and Responsible
- Multi-Task Management
- Complaint Handling
- Problem-solving abilities
Timeline
Caregiver
Private Home Employer
01.2020 - Current
Customer Service Representative
Afni Inc, Verizon
01.2018 - 01.2020
Server
La Posada Green Valley
02.2016 - 01.2018
High School Diploma -
Sahuarita High School
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