Victoria Cook
Bloomfield,MI
Summary
Certified Sterile Processing professional with experience in decontamination, sterilization, and equipment maintenance. Strong focus on team collaboration and achieving results, adaptable to changing needs and workflows. Skilled in maintaining compliance with healthcare standards, ensuring patient safety, and managing inventory efficiently. Known for reliability, precision, and effective communication in high-pressure environments.
My success as an orthopedic sales representative was in part due to a successful team. Sterile Processing is an integral part of all hospital operations team and I am reminded of that on a daily basis. I would like to use my overall experience in the hospital setting to build strong, proficient teams for the greater good of the hospital and our patient customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Distributor/Sales Representative
MNS Medical, LLC
05.2021 - Current
- Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.
- Delivered demonstrations at client sites to promote benefits and support new product launches.
- Achieved agreed upon sales targets and outcomes within schedule.
- Stayed abreast of industry changes and trends, identifying, and pursuing new business opportunities.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and maintaining open lines of communication.
Territory Manager/Sales Representative Team Leader
Marty Lamire & Associates
06.2019 - 05.2021
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Trained and mentored sales representatives in sales techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Worked with vendors and suppliers to support timely delivery of products and services.
Sales Associate
TCM Medical
08.2014 - 06.2019
- Exceeded sales targets consistently by utilizing strong negotiation tactics and persuasive selling techniques.
- Attended trade shows and conferences to generate leads, expanding the potential client base within target markets.
- Established long-term client relationships through consistent follow-ups and excellent communication skills.
- Provided thorough training sessions for new Medical Sales Associates, increasing their productivity levels from the outset.
- Persistently pursued new business opportunities even under challenging market conditions, resulting in a resilient sales performance.
- Organized educational seminars for healthcare professionals to promote awareness of product benefits and usage best practices.
- Expanded territory sales by identifying new healthcare facilities and networking with key decisionmakers.
- Worked with medical teams on smooth implementation and operation of new products.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Leveraged strong problem-solving skills to address customer objections and concerns, converting potential barriers into sales opportunities.
- Enhanced company reputation in the industry with exceptional customer service, resulting in increased referrals from existing clients.
Certified Sterile Processing Technician
Ascension Novi Hospital
04.2013 - 05.2015
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
- Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
- Fostered effective communication within the team, contributing to a seamless workflow between departments involved in patient care.
- Upheld regulatory requirements, diligently performing biological monitoring tests on sterilizers regularly.
- Provided exceptional service to healthcare providers by promptly responding to requests for additional instrumentation or supplies during surgery.
- Wrapped trays, instrument packs, and sets.
Certified Sterile Processing Technician
Bone & Joint Surgery Center
05.2012 - 05.2013
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Provided support to medical staff in resolving medical equipment problems.
- Assisted with development and coordination of medical equipment inventories.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
Education
Associate of Applied Science - Applied Sciences
Macomb Community College
Clinton Township MISkills
- Customer Service
- Goal-Oriented
- Surgical Instrument Knowledge
- Ethics and Professionalism
- Workload prioritization
- Assembly and packaging
- Quality Control
- Case cart assembly
Certification
Healthcare Sterile Processing Association: CRCST since 2012 and still current
Timeline
Distributor/Sales Representative
MNS Medical, LLC
05.2021 - Current
Territory Manager/Sales Representative Team Leader
Marty Lamire & Associates
06.2019 - 05.2021
Sales Associate
TCM Medical
08.2014 - 06.2019
Certified Sterile Processing Technician
Ascension Novi Hospital
04.2013 - 05.2015
Certified Sterile Processing Technician
Bone & Joint Surgery Center
05.2012 - 05.2013
Associate of Applied Science - Applied Sciences
Macomb Community College
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