Victoria Cordova
San Antonio,TX
Summary
Motivated and detail-oriented professional seeking an Entry-Level Injury Adjuster Apprentice position. Strong communication, organization, customer service, and problem-solving skills with the ability to handle sensitive situations professionally and empathetically. Eager to learn insurance claims processes, injury evaluation, liability assessment, and claim documentation while developing strong knowledge of industry guidelines and regulations. Dependable, adaptable, and committed to providing accurate, timely, and compassionate service to claimants and policyholders.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Assistant
Texas Healthnet Medical Clinic
03.2021 - Current
- Prepare patients for examinations and assist physicians with treatments and procedures.
- Conducted patient intake, recorded medical histories, vital signs, and test results to facilitate comprehensive patient care.
- Collect and process laboratory specimens, administer medications, and perform phlebotomy duties.
- Schedule appointments, coordinate testing and admissions, and maintain accurate electronic medical records.
- Ensure compliance with safety and infection-control procedures.
- Prepared and processed Form I-693 immigration medical examination documents, ensuring accuracy and timely submission for effective patient compliance.
- Oversaw inventory management by tracking stock levels and ensuring timely reordering of supplies, and ordering of medical, laboratory, and office supplies.
Fraud Operations Specialist
Citi
01.2020 - 03.2021
- Conducted investigations into suspicious transactions and identity fraud cases to mitigate risk.
- Managed inbound and outbound calls to address fraud prevention and enhance account security.
- Built customer trust while minimizing fraud exposure and financial risk.
- Achieved and surpassed individual and team performance targets.
Server
Cheddar's Scratch Kitchen
05.2018 - 05.2019
- Enhanced guest experiences through personalized recommendations, resulting in increased customer satisfaction.
- Addressed guest concerns promptly, ensuring a positive dining experience.
- Executed accurate cash handling and completed end-of-shift reporting to maintain financial integrity.
Server
Teddy Jack's Amarillo
09.2017 - 05.2018
- Delivered exceptional service in high-pressure settings to enhance guest experience.
- Restocked supplies and facilitated team operations to ensure smooth service throughout shifts.
- Maintained cleanliness of dining areas to enhance guest comfort. and organized to promote guest satisfaction.
Retail Store Associate
Bath & Body Works
10.2014 - 05.2015
- Guided customers in product selection and completed sales transactions, enhancing customer satisfaction.
- Showcased merchandise and fostered positive customer experiences, driving repeat business.
- Ensured store presentation and organized inventory to meet operational standards, contributing to a welcoming shopping environment.
Education
High School Diploma -
Sandra Day O'Connor High School
San Antonio, TX06-2015
Some College (No Degree) - Nursing Studies
Northwest Vista College
San Antonio, TXSkills
- Patient Care
- Phlebotomy
- Medical Records
- Electronic Documentation
- Appointment Scheduling
- Data Entry
- Reception
- Time Management
- Organization
- Team Collaboration
- Conflict Resolution
- Fast Learner
- Electronic Documentation
Volunteer Experience
- CJCLife Church, Worship Team, Children's Ministry, and Life Team Coordinator
- San Antonio Food Bank, Assisted with planting, harvesting, and maintaining produce.
- Country Clean Laundromat Children's Summer Camp, Administrative and bookkeeping support.
Certification
- Medical Assistant
- Receptionist
Timeline
Medical Assistant
Texas Healthnet Medical Clinic
03.2021 - Current
Fraud Operations Specialist
Citi
01.2020 - 03.2021
Server
Cheddar's Scratch Kitchen
05.2018 - 05.2019
Server
Teddy Jack's Amarillo
09.2017 - 05.2018
Retail Store Associate
Bath & Body Works
10.2014 - 05.2015
High School Diploma -
Sandra Day O'Connor High School
Some College (No Degree) - Nursing Studies
Northwest Vista College