Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA CORTEZ

Fullerton,CA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative. Service-oriented server with 3+ years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Motivated server with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative.

Overview

8
8
years of professional experience

Work History

Server

Yard House
Irvine, CA
06.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Server

Kalaveras
Orange, CA
10.2022 - Current
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Checked identification prior to serving.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Calculated charges, issued table checks and collected payments from customers.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.

Server

BJ's Restaurant & Brewhouse
Orange, CA
08.2021 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Cultivated warm relationships with regular customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Collected orders and relayed them to bartenders quickly and accurately
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Checked guests' identification before serving alcoholic beverages
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Answered customers' questions, recommended items and recorded order information
  • Asked customers for feedback, solved problems and filled drinks throughout meal
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Bartender/Server

Mimosas Restaurant
Whittier, CA
07.2022 - 06.2023
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Checked identification for minimum age for sale of alcoholic beverages
  • Increased sales significantly by upselling higher-end products to customers
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Cocktail Waitress

Revolución Cantina
Fullerton, CA
02.2021 - 07.2021
  • Served wine beer cocktails per restaurant guidelines
  • Maintained clean and well-stocked work station
  • Handled cash and credit card transactions as required
  • Ensured high food and beverage quality
  • Verified IDs of younger customers
  • Answered customer queries about cocktail ingredients as required
  • Cleared and cleaned restaurant tables
  • Suggested additional items to customers, as appropriate to increase restaurant sales.

Shift Leader

Golden Bagel
Napa, CA
06.2018 - 10.2020
  • Supervised other staff during shifts worked
  • Ensured staff completed all shift tasks
  • Interacted with all customers in a friendly manner
  • Resolved customer complaints
  • Wrote weekly staff schedules for shift
  • Ensured all close-down duties were completed, including mopping, cleaning, and disinfection of food preparation surfaces
  • Performed money counts with cashiers of drawers and addressed discrepancies
  • Worked up to a shift leader position in a fast-paced fast food environment
  • Was responsible for all management aspects during shifts while on duty
  • Supervised other staff for following protocols regarding food rotation and cleaning food stations
  • Reported to the management
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Winery Worker

Maldonado Bottling Services
Napa, CA
03.2016 - 01.2017
  • Supported vineyard operations through the lifecycle of vines from spring pruning to fall harvests
  • Picked grapes at the correct time and sorted by quality for further processing into vineyard wines
  • Communicated with coworkers and management to report challenges
  • Printed labels, packaged boxes, and loaded into outbound containers
  • Responsibly placed foils on the wine bottles.

Education

High School Diploma -

Camille Creek

Skills

  • High-volume dining
  • Food sales and promotion
  • Dining area maintenance
  • Performance improvement
  • Menu memorization
  • Cash Handling
  • Sales expertise
  • Food preparation and safety
  • Hospitality service expertise
  • Menu presentation
  • Guest relations management
  • Table setting knowledge
  • Food and beverage pairings
  • Item promotion
  • Wine service
  • Daily specials memorization
  • Stocking and replenishing
  • Bilingual

Timeline

Server

Yard House
06.2023 - Current

Server

Kalaveras
10.2022 - Current

Bartender/Server

Mimosas Restaurant
07.2022 - 06.2023

Server

BJ's Restaurant & Brewhouse
08.2021 - Current

Cocktail Waitress

Revolución Cantina
02.2021 - 07.2021

Shift Leader

Golden Bagel
06.2018 - 10.2020

Winery Worker

Maldonado Bottling Services
03.2016 - 01.2017

High School Diploma -

Camille Creek

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VICTORIA CORTEZ