Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Cox

PHENIX CITY

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. customer service. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Associate

Home Depot
Phenix City, AL
05.2023 - Current
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Greeted customers and offered assistance for increased customer satisfaction.

Medical Unit Secretary

Regional Rehabilitation Hospital
Phenix City, AL
05.2022 - 05.2023
  • Coordinated patient appointments, maintained files and received incoming phone calls.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Updated patient records with condition status.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Unit Secretary

Jack Hughston Memorial Hospital
Phenix City, AL
06.2021 - 05.2022
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.

COVID-19 Screener

Global Staffing solutions
Columbus, GA
06.2021 - 10.2021
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Offered protective masks and face shields to guests.
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.

Education

High School Diploma -

Petaluma High School
Petaluma, CA
06.1983

Skills

  • Reliable & trustworthy
  • Team player
  • Attention to detail
  • Excel, Epic, Medi-Tech

Timeline

Associate

Home Depot
05.2023 - Current

Medical Unit Secretary

Regional Rehabilitation Hospital
05.2022 - 05.2023

Unit Secretary

Jack Hughston Memorial Hospital
06.2021 - 05.2022

COVID-19 Screener

Global Staffing solutions
06.2021 - 10.2021

High School Diploma -

Petaluma High School