VICTORIA CROTEAU
Keene
Summary
Experienced Leasing Agent/Assistant Property Manager with strong communication and problem-solving skills. Dependable, organized and hardworking professional. Skilled in customer service, marketing, and data analysis.
Overview
6
6
years of professional experience
Work History
Leasing Agent / Assistant Property Manager
Washington Park of Keene, LLC.
08.2023 - 03.2025
- Answered phone calls/emails in a professional and timely manner
- Coordinated and scheduled property showings to maximize property exposure and attract potential tenants
- Responded to any questions or concerns from current and potential tenants
- Assisted in the development and maintenance of tenant relationships, ensuring high levels of customer satisfaction and retention
- Communicated with maintenance team to ensure prompt resolution of maintenance issues reported by tenants
- Collaborated with the property manager to design and implement effective advertising campaigns for property listings
- Assisted in conducting market research to identify trends and competition in the local rental market
- Made recommendations for pricing and marketing strategies
- Assisted in the implementation of a tenant screening process, including background checks, credit checks, and rental history verification to ensure that qualified tenants are selected
- Assisted in the finalization of lease agreements, ensuring that all terms and conditions are in compliance with local, state, and federal regulations
Registered Behavior Technician
Patterns Behavioral Services
01.2021 - 10.2021
- Understood autism spectrum disorder, associated behaviors and optimum treatments
- Assisted with building life and social skills useful for everyday activities and interactions
- Implemented individualized interventions as part of behavior treatment plans
- Ensured the safety and well-being of clients
- Communicated with client’s family members and incoming staff members to explain how the client’s day went, while answering any questions
- Collected and analyzed data
- Monitored progress of individualized treatment plans
- Identified and addressed individual problems using clinical team recommendations and solutions
- Complied to HIPAA regulations
Server / Cashier
Yolo Cafe
07.2019 - 09.2020
- Received customer orders
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Answered customer questions and provided store information
- Wrote up inventory lists
- Exchanged bills at the bank
- Maintained responsibility over the store debit card
Education
Bachelor's - Business Administration - Marketing
Southern New Hampshire University
Manchester, NHHigh School -
Keene High School
Keene, NHSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Customer Service
- Communication - Written and Verbal
- Active-Listening
- Problem-Solving
- Organization
- Marketing
- Data Collection/Analysis
Timeline
Leasing Agent / Assistant Property Manager
Washington Park of Keene, LLC.
08.2023 - 03.2025
Registered Behavior Technician
Patterns Behavioral Services
01.2021 - 10.2021
Server / Cashier
Yolo Cafe
07.2019 - 09.2020
Bachelor's - Business Administration - Marketing
Southern New Hampshire University
High School -
Keene High School
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