VICTORIA CROTEAU
Keene
Summary
Experienced Leasing Agent/Assistant Property Manager with strong communication and problem-solving skills. Dependable, organized and hardworking professional. Skilled in customer service, marketing, and data analysis.
Overview
6
6
years of professional experience
Work History
Leasing Agent / Assistant Property Manager
Washington Park of Keene, LLC.
Keene, NH
08.2023 - 03.2025
- Answered phone calls/emails in a professional and timely manner
- Coordinated and scheduled property showings to maximize property exposure and attract potential tenants
- Responded to any questions or concerns from current and potential tenants
- Assisted in the development and maintenance of tenant relationships, ensuring high levels of customer satisfaction and retention
- Communicated with maintenance team to ensure prompt resolution of maintenance issues reported by tenants
- Collaborated with the property manager to design and implement effective advertising campaigns for property listings
- Assisted in conducting market research to identify trends and competition in the local rental market
- Made recommendations for pricing and marketing strategies
- Assisted in the implementation of a tenant screening process, including background checks, credit checks, and rental history verification to ensure that qualified tenants are selected
- Assisted in the finalization of lease agreements, ensuring that all terms and conditions are in compliance with local, state, and federal regulations
Registered Behavior Technician
Patterns Behavioral Services
Marlborough, NH
01.2021 - 10.2021
- Understood autism spectrum disorder, associated behaviors and optimum treatments
- Assisted with building life and social skills useful for everyday activities and interactions
- Implemented individualized interventions as part of behavior treatment plans
- Ensured the safety and well-being of clients
- Communicated with client’s family members and incoming staff members to explain how the client’s day went, while answering any questions
- Collected and analyzed data
- Monitored progress of individualized treatment plans
- Identified and addressed individual problems using clinical team recommendations and solutions
- Complied to HIPAA regulations
Server / Cashier
Yolo Cafe
Keene, NH
07.2019 - 09.2020
- Received customer orders
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Answered customer questions and provided store information
- Wrote up inventory lists
- Exchanged bills at the bank
- Maintained responsibility over the store debit card
Education
Bachelor's - Business Administration - Marketing
Southern New Hampshire University
Manchester, NHHigh School -
Keene High School
Keene, NHSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Customer Service
- Communication - Written and Verbal
- Active-Listening
- Problem-Solving
- Organization
- Marketing
- Data Collection/Analysis
Timeline
Leasing Agent / Assistant Property Manager
Washington Park of Keene, LLC.
08.2023 - 03.2025
Registered Behavior Technician
Patterns Behavioral Services
01.2021 - 10.2021
Server / Cashier
Yolo Cafe
07.2019 - 09.2020
Bachelor's - Business Administration - Marketing
Southern New Hampshire University
High School -
Keene High School