Victoria Cruz
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Mount Sinai Health System
08.2022 - Current
- Make travel arrangements and accommodations.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Schedule initial and follow up appointments using Epic system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Verified patient insurance eligibility and entered patient information into system.
Visitor Screener
Mount Sinai Health System
01.2022 - 08.2022
- Make sure each visitor is vaccinated also take each visitors temperature.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Protected confidentiality of data by using security techniques.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Complied with all federal, state, and local regulations as well as company rules.
Patient Care Representative
CityMD
11.2019 - 10.2021
- Scanning, updating, and filing medical records
- Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Promoted a safe and clean environment by adhering to strict sanitation protocols, reducing the risk of infection or illness among patients.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
Shopper
Instacart Shoppers
11.2017 - 05.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Compliance Associate
Partners In Care / 1250 Broadway
03.2017 - 08.2019
- Served as a subject matter expert on compliance-related topics, providing guidance to colleagues and stakeholders as needed.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Enhanced compliance procedures by conducting risk assessments and implementing updated policies.
- Played an instrumental role in obtaining necessary licenses and certifications, ensuring uninterrupted business operations.
Education
GED -
GED -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Customer Service
- Data Entry
- Computer Skills
- Trained in epic
- Administrative Support
- Multi-Line Telephone Systems
Timeline
Administrative Assistant
Mount Sinai Health System
08.2022 - Current
Visitor Screener
Mount Sinai Health System
01.2022 - 08.2022
Patient Care Representative
CityMD
11.2019 - 10.2021
Shopper
Instacart Shoppers
11.2017 - 05.2021
Compliance Associate
Partners In Care / 1250 Broadway
03.2017 - 08.2019
GED -
GED -
LaGuardia Community College of The City University of New York
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