Victoria Cummins
Warsaw
Summary
Detail-oriented professional experienced in managing patient records and ensuring compliance with healthcare regulations. Recognized for strong data entry proficiency and customer service skills. Eager to contribute to organizational efficiency and enhance patient experiences.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
NYS. OPWDD
10.2024 - Current
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills.
- Assisted in implementing individualized care plans, ensuring tailored support for each client's needs.
- Facilitated recreational activities, promoting social interaction and community engagement among clients.
- Monitored client progress and documented behavioral observations to inform care strategies.
Medical Records Clerk
Wyoming County Community Hospital
09.2018 - 08.2019
- Managed patient records and ensured compliance with healthcare regulations.
- Implemented electronic filing systems to enhance document retrieval efficiency.
- Reviewed and verified patient information for accuracy and completeness.
Lab Clerk
Wyoming County Community Hospital
09.2016 - 09.2018
- Processed laboratory samples with accuracy and attention to detail.
- Maintained inventory of laboratory supplies to ensure uninterrupted operations.
- Assisted in preparing specimens for analysis, adhering to safety protocols.
- Documented test results and maintained precise records in compliance with regulations.
- Ensured regulatory compliance through diligent maintenance of accurate records in accordance with established protocols.
- Collaborated closely with laboratory supervisors to address any discrepancies or issues related to test results or patient information quickly and professionally.
Registration Representative
Wyoming County Community Hospital
08.2014 - 09.2016
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed appointment scheduling, optimizing workflow to reduce patient wait times and improve service delivery.
- Analyzed feedback from patients regarding registration experiences, driving initiatives to enhance service quality.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Patient Service Representative
Oak Orchard Health
05.2013 - 08.2014
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined patient registration processes, increasing efficiency in data collection and entry..
- Resolved patient complaints effectively, ensuring satisfaction and maintaining positive relationships.
- Monitored insurance verification processes to ensure accurate billing and minimize discrepancies.
- Implemented feedback mechanisms to gather patient insights, driving continuous service improvements.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Education
Associate of Applied Science - Office Technology
Genesee Community College
Batavia, NY06-2001
Associate of Applied Science - Business Administration
Genesee Community College
Batavia, NY06-2001
High School Diploma -
Warsaw Central High School
Warsaw, NY06-1989
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- HIPAA compliance
- Customer service
- Patient confidentiality
- Patient greeting
- Data entry proficiency
Timeline
Direct Support Professional
NYS. OPWDD
10.2024 - Current
Medical Records Clerk
Wyoming County Community Hospital
09.2018 - 08.2019
Lab Clerk
Wyoming County Community Hospital
09.2016 - 09.2018
Registration Representative
Wyoming County Community Hospital
08.2014 - 09.2016
Patient Service Representative
Oak Orchard Health
05.2013 - 08.2014
Associate of Applied Science - Office Technology
Genesee Community College
Associate of Applied Science - Business Administration
Genesee Community College
High School Diploma -
Warsaw Central High School