Victoria Dahring
Rancho Cucamonga,CA
Summary
Accomplished professional with a proven track record at Provident Bank, excelling in team collaboration and data confidentiality. Expertise in enhancing customer satisfaction and streamlining operations, evidenced by consistently meeting strict regulatory deadlines. Skilled in verbal and written communication, demonstrating significant improvements in employee performance and customer service excellence.
Overview
5
5
years of professional experience
Work History
BSA Admin Assistant
Provident Bank
08.2023 - Current
- Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
- Consistently met deadlines for reporting requirements, adhering to strict regulatory timelines.
- Conducted investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
Community Banking Supervisor
Provident Bank
01.2023 - 08.2023
- Boosted employee morale by fostering a positive work environment that encouraged collaboration and open communication among team members.
- Supervised opening and closing procedures for office and vault.
- Optimized branch efficiency, monitoring employee performance and identifying areas for improvement or additional training.
Community Banker II
Provident Bank
10.2022 - 01.2023
- Assisted in training new employees on bank policies, procedures, and best practices in customer service excellence.
- Upheld high-quality service standards by consistently adhering to regulatory guidelines and bank policies throughout all customer interactions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding accounts, products, and services.
Community Banker
Provident Bank
11.2020 - 10.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
In-Home Nanny
Care.com Inc
08.2019 - 12.2020
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Education
No Degree -
California State University - San Marcos
San Marcos, CAHigh School Diploma -
Martin Luther King Jr. High School
Riverside, CA05.2019
Skills
- Team Collaboration
- Verbal and written communication
- Data Entry
- Administrative duties
- Data Confidentiality
Timeline
BSA Admin Assistant
Provident Bank
08.2023 - Current
Community Banking Supervisor
Provident Bank
01.2023 - 08.2023
Community Banker II
Provident Bank
10.2022 - 01.2023
Community Banker
Provident Bank
11.2020 - 10.2022
In-Home Nanny
Care.com Inc
08.2019 - 12.2020
No Degree -
California State University - San Marcos
High School Diploma -
Martin Luther King Jr. High School
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