Victoria Daniels
Milwaukee,Wisconsin
Summary
People-oriented leader with a successful track record in Client Services and Sales growth. Proven achievements in account management and client retention. A precise thinker who remains calm under pressure while performing against tight deadlines. Strong employee advocate with extensive knowledge of Human Resources. Recognized as a subject matter expert in Federal Collection and Credit Laws.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
Maximus
10.2022 - 07.2024
- Develop working relationships with clients to assist them accessing government-sponsored and local programs to achieve their educational, vocational, medical, and daily life goals.
Surgical Technologist Student
Medical City Fort Worth
09.2020 - 09.2022
- Contributed to hospital efficiency by promptly preparing operating rooms for subsequent surgeries.
- Promoted a positive learning environment for fellow students by sharing knowledge and offering assistance when needed.
- Optimized patient recovery process by providing thorough pre-operative education on expectations, risks, and post-operative care instructions.
- Upheld strict adherence to infection control protocols, minimizing risk of post-surgical complications for patients.
- Increased patient safety by thoroughly inspecting surgical tools for proper function and sterilization.
Collection Manager
Kohl's Contact Center
07.2017 - 04.2018
- Established benchmark results for telephone service level performance, call handling time, call quality assurance, and customer satisfaction.
Retention Supervisor
Time Warner Cable/Spectrum
06.2015 - 07.2017
- Responsible for the daily operations of the Call Center by overseeing a staff, including meeting targeted performance goals, compliance with State and Federal laws and exceeding client satisfaction in quality assurance.
Employment & Training Lead/TAA
State of Wisconsin - DWD
03.2012 - 03.2015
- Developed and maintained community alliances with state agencies, key coalitions and strategic interagency partnerships serving disadvantaged adults, including homeless, emancipated youth and special-needs populations.
Financial Aid Tuition Planner
Sanford Brown College
12.2006 - 02.2012
- Provided a timely overview of the tuition planning process to prospective students and their families in accordance with all school and company policies and procedures, all applicable federal, state regulations and all accrediting agencies standards and requirements.
Education
Bachelor of Science in Human Services -
Springfield College
07.2024
Skills
- Client Relations
- Team Building
- Staffing
- Performance & Productivity
- Succession Planning
- Policy/Procedure/Compliance
- Quality Assurance
- Sales & Marketing
- Risk Management
- Coaching/Mentoring
Certification
Certified CPR Instructor
Timeline
Case Manager
Maximus
10.2022 - 07.2024
Surgical Technologist Student
Medical City Fort Worth
09.2020 - 09.2022
Collection Manager
Kohl's Contact Center
07.2017 - 04.2018
Retention Supervisor
Time Warner Cable/Spectrum
06.2015 - 07.2017
Employment & Training Lead/TAA
State of Wisconsin - DWD
03.2012 - 03.2015
Financial Aid Tuition Planner
Sanford Brown College
12.2006 - 02.2012
Bachelor of Science in Human Services -
Springfield College