Victoria Daniels

• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Instructed children in health and personal habits, such as eating, resting, and toileting.

Front Desk Coordinator

• Coordinated patient appointments and follow-up communications, enhancing patient satisfaction and care experience.
• Facilitated communication between healthcare providers and patients, improving clarity and continuity of care.
• Guided patients through insurance and billing inquiries, helping them understand options and navigate processes.
• Welcomed patients to the front desk, ensuring a friendly atmosphere.
• Welcomed patients at front desk, providing a warm and inviting atmosphere.
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• Utilized CRM and ticketing systems to track and resolve support issues, ensuring timely assistance for users.
• Communicated technical and benefits information to users, enhancing their understanding and satisfaction.
• Investigated discrepancies to address and resolve user concerns promptly.
• Collaborated with team members to discuss case details and escalate issues for resolution.
• Collaborated with cross-functional teams to escalate and resolve complex cases efficiently.
• Worked with cross-functional teams to escalate complex cases for timely resolution.