Victoria Dean
Rockford,IL
Summary
Experienced with many years of customer service, I'm also good at communication. My communication skills are always praised by others. I am strong-headed when it comes to teamwork and being a team leader. My work ethic speaks for itself.
Effective in crew management with a background in scheduling and coordinating teams. Experienced in handling high-stress situations, maintaining clear communication, and ensuring smooth operations. Strengths include problem-solving skills, adaptability to changing circumstances, and ability to motivate team members to meet targets. Made significant contributions to previous roles by improving operational efficiency through effective crew coordination.
Seasoned Landscaping Manager with strong focus on productivity and efficiency in task completion. Specialize in sustainable landscape design, crew management, and client relationship building. Excel in communication, problem-solving, and adaptability, ensuring projects meet and exceed expectations.
Overview
8
8
years of professional experience
Work History
Crew Management
Anderson Merchandise
Rockford, IL
02.2019 - 03.2024
- Collaborated with teams to ensure the efficient and timely completion of remodeling projects, meeting deadlines and adhering to budgets.
Telehealth Specialist
Visionworks
South Beilot
04.2022 - 02.2023
- Supported patient needs by effectively communicating with them and addressing their concerns.
- Assisted with scheduling appointments, ensuring a smooth and efficient process for both patients and providers.
- Utilized telehealth technology to deliver high-quality care, enhancing patient access and convenience.
- Maintained accurate and confidential patient records, adhering to all relevant privacy regulations.
- Ensured patient satisfaction by providing exceptional customer service and going the extra mile to meet their needs.
Management
McDonald's
08.2016 - 05.2020
- While maintaining my crew team, I am responsible for making sure food is served correctly, customers are happy, and the environment is safe as well as clean.
- I am responsible for shift corrections, HR calls and many other things.
Education
Auburn High School
Skills
- Scheduling appointments
- Telehealth technology
- Patient record maintenance
- Privacy regulations adherence
- Customer service
- Patient satisfaction
- Project management
- Patient scheduling
- Confidential record keeping
- Team leadership
- Training and development
- Conflict resolution
- Process optimization
- Communication skills
- Quality assurance
- Time management
- Budget management
- Safety protocols
- Field crew management
- Work crew management
- Cabin crew management
- Crew management
- Engineering crew management
- Tower crew management
- Dashboard creation and management
- Crew safety management
- Traffic management policy development
Timeline
Telehealth Specialist
Visionworks
04.2022 - 02.2023
Crew Management
Anderson Merchandise
02.2019 - 03.2024
Management
McDonald's
08.2016 - 05.2020
Auburn High School