Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Lead Patient Care Representative
AFC Urgent Care
01.2021 - Current
Formulated schedules for the team, utilizing specific strategies to promote cohesiveness and proactivity.
Maintained streamlined communications with managers, occupational medicine representatives, and delivery vendors.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Resolved problems with communication and billing to foster seamless services.
Measured effectiveness with team and implemented recommendations for long-term improvements.
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Maintained confidentiality of patient data and condition to safeguard health information.
Upheld confidentiality requirements and regulatory compliance guidelines.
Scheduled approximately 100-200 patients per day.
Center Administrator
AFC Urgent Care
05.2021 - 11.2022
Interviewed, hired and trained new workers.
Maintained records and logs of work performed and materials and equipment used.
Resolved issues between employees and customers using company policies.
Oversaw employee attendance record, handled payroll and ordered new materials for the site.
Aided in established employee work schedules to properly staff 4 departments for each shift.
Created weekly and monthly reports and presentations for management team.
Provided general office administration, correspondence, filing and spreadsheet development.
Complied with safe operating practices and assessed operational procedures against best practices.
Oversaw all daily office operations and equipment maintenance.
Communicated daily with vendors to keep project fully operational.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Coordinated site investigations, documented issues and escalated to executive teams.
Scheduled vendor and service companies for various types of operations.
Aided in multiple audits throughout the year for establishments like the DOH, COLA, and UCA.
Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Managed reports for executive staff members, ensuring accurate documentation of patient relations and operations
Patient Care Representative
AFC Urgent Care
02.2020 - 01.2021
Reviewed each step of patient care and made proactive adjustments to avert issues.
Maintained confidentiality of patient data and condition to safeguard health information.
Upheld confidentiality requirements and regulatory compliance guidelines.
Resolved problems with communication and billing to foster seamless services.
Responded to patient queries and concerns concerning insurance coverages and deductibles.
Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
Medical Director/Family Medicine Physician/Urgent Care Physician at AFC URGENT CARE/FAMILY CAREMedical Director/Family Medicine Physician/Urgent Care Physician at AFC URGENT CARE/FAMILY CARE