Victoria Deans
Wendy's
Baltimore,MD
13
years of professional experience
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic Head Cashier with 15+ years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Work History
Crew Member Team Leader
5 Years 4 Months- Supervised team members and oversaw effective and efficient completion of job duties.
- Organized materials, tools and equipment to supply team members.
- Monitored materials inventory and requested items for restocking for each job.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas as needed.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cut costs for over 3 projects by introducing waste management practices for Paper materials
- Quickly and efficiently resolved complaints and escalated issues
- Worked in team environment to maintain high levels of productivity
- Assisted store managers and shift leaders with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks
Residential House Cleaner
3 Years- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Provided excellent house cleaning and maid services to clients.
- Sanitized apartments after move-out or prior to move-in.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Saved $100 by implementing cost-saving initiatives that addressed long-standing problems
Sales Associate
3 Years 4 Months- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Decreased product defects 10% by implementing quality assurance guidelines
Education
High School Diploma
Skills
Analytical skills
Multitasking abilities
Customer Service
Basic math
Team building
Adaptability
Written Communication
Good telephone etiquette
Stocking and replenishing
Care of fine art
Housekeeping
Beverage preparation
Dining area maintenance
Point of sale operation
Stocking and Replenishing
To-Go Order Preparation
Timeline
Crew Member Team Leader
Wendy's
04.2021 - CurrentRead More
Residential House Cleaner
The Cleaning Authority
04.2018 - 04.2021Read More
Sales Associate
Wal-Mart Supercenter
12.2013 - 04.2017Read More
Baltimore Talent Development High School
High School Diploma
Read More