Victoria Donaldson

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Provided constructive feedback for improvement to individual team members.
• Maintained training records for new hires to streamline onboarding processes for future staff.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Provided efficient customer service in food and beverage industry.

Developed a comprehensive understanding of Asian cuisine flavors and beverage selections.

• Increased guest retention with friendly interactions and personalized service.
• Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
• Managed guest seating by coordinating reservations and optimizing table turnover.
• Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.