Victoria Durnell
Missoula,MT
Summary
Detail-oriented retail shift leader with expertise in customer service and conflict resolution. Proven ability to enhance team collaboration, improve operational efficiency, and quickly problem solve.
Overview
8
8
years of professional experience
Work History
Retail Shift Leader
Cracker Barrell Old Country Store
Missoula, MT
06.2024 - Current
- Resolved customer complaints in an efficient and professional manner to maintain a positive restaurant and retail experience.
- Utilized problem solving skills to resolve operational issues quickly and effectively.
- Supervised daily store operations and ensured compliance with company policies.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Trained new employees on customer service standards and operational procedures.
- Coordinated with other departments within the store to ensure smooth operations during peak hours.
- Resolved conflicts between employees or customers in a timely manner.
Retail Sales Associate
Cracker Barrell Old Country Store
Missoula, MT
10.2022 - 06.2024
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to enhance customer satisfaction and store efficiency.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Teacher's Assistant
Meadowlark Elemantary School
Conrad, MT
10.2019 - 03.2021
- Helped students master learning concepts through one-on-one and small group tutoring.
- Supported students with individual learning needs through personalized attention.
- Supervised and engaged with children in activities, encouraging their social skills and teamwork.
- Assisted in classroom management to maintain a positive learning environment.
- Evaluated student work, provided feedback, and tracked their progress over time.
- Established and enforced rules for behavior and procedures to maintain order among students.
Housekeeper
Northgate Motel
Conrad, MT
07.2018 - 08.2019
- Cleaned guest rooms according to established standards and procedures.
- Maintained laundry operations, ensuring linens were clean and available.
- Interacted pleasantly with clients and guests when performing daily duties.
- Checked in guests warmly to ensure positive first impression of their stay.
- Executed landscaping tasks to enhance property aesthetics. to maintain a beautiful property.
Receptionist Assistant
Pondera County Insurance
Conrad, MT
10.2018 - 03.2019
- Answered phone calls and directed inquiries to appropriate departments.
- Recorded client contact information accurately in the database. information into database accurately.
- Entered new documents, records, and reports into the system for accurate recordkeeping.
- Maintained cleanliness and organization of reception area for professionalism.
- Scanned documents into electronic files for storage purposes.
Education
Bachelor of Arts - Psychology
The University of Montana
Missoula, MT12-2025
Skills
- Problem solving
- Conflict resolution
- Team collaboration
- Time management
- Training facilitation
- Customer service
Timeline
Retail Shift Leader
Cracker Barrell Old Country Store
06.2024 - Current
Retail Sales Associate
Cracker Barrell Old Country Store
10.2022 - 06.2024
Teacher's Assistant
Meadowlark Elemantary School
10.2019 - 03.2021
Receptionist Assistant
Pondera County Insurance
10.2018 - 03.2019
Housekeeper
Northgate Motel
07.2018 - 08.2019
Bachelor of Arts - Psychology
The University of Montana