Zita Lee
Amarillo,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Retail Shift Leader
Cracker Barrel Old County Store
Amarillo, Texas
05.2010 - 07.2024
- Demonstrated quick and efficient resolution of operational issues using problem solving skills
- Ensured compliance with company policies and safety regulations
- Took swift action in detecting and preventing potential theft or fraud incidents, safeguarding against further financial loss
- Developed strategies for increasing sales, minimizing costs, and improving efficiency
- Maintained high customer service standards through supervision and training of retail staff
- Provided feedback to management on employee performance issues or customer service concerns
- Resolved customer complaints in an efficient and professional manner
- Ensured all merchandise was displayed properly according to company policies
- Assisted customers with product selection, inquiries, and complaints in a professional manner
- Recruited new hires for open positions within the retail environment
- Taught staff upselling techniques to meet revenue targets
- Managed schedules, accepted time off requests and maintained coverage for shifts
- Monitored cashiers' drawers and ensured accurate payment processing to prevent financial discrepancies
- Increased sales by coaching employees on strategies for promoting and cross-selling Utilized problem solving skills to resolve operational issues quickly and efficiently.
Education
Information Specialist -
Sanford-Brown Business College
Granite City, ILSkills
- Customer Service
- Problem-Solving
- Organizational Skills
- Multitasking
- Written Communication
- Time Management
- Dependability
- Data Entry
- Problem Resolution
- Active Listening
- Multi-Task Management
- Positive and professional
- Verbal Communication
- Critical Thinking
- Computer Skills
Timeline
Retail Shift Leader
Cracker Barrel Old County Store
05.2010 - 07.2024
Information Specialist -
Sanford-Brown Business College
Similar Profiles
Leola NorellLeola Norell
Retail Shift Leader at Cracker Barrel Old County StoreRetail Shift Leader at Cracker Barrel Old County Store
Stephanie BittencourtStephanie Bittencourt
To Go Specialist at Cracker Barrel Old County StoreTo Go Specialist at Cracker Barrel Old County Store
Talsianna BishopTalsianna Bishop
Server at Cracker Barrel Old County StoreServer at Cracker Barrel Old County Store
Micah SwanMicah Swan
Server Shift Leader at Cracker Barrel Old County StoreServer Shift Leader at Cracker Barrel Old County Store
CHRISTINA DAWSONCHRISTINA DAWSON
Teacher's Assistant at Amarillo ISDTeacher's Assistant at Amarillo ISD