Victoria Alejandra Encalada Herrera
Miami
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
Miami
04.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and supported team members in food preparation and safety procedures.
- Managed inventory levels to maintain product availability and reduce waste.
- Enforced health and safety regulations to maintain a clean work environment.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Implementation of HACCP Food Safety System in the Food Processing Industry -
04.2024
Cuidado y Asistencia Bucodental -
Universidad de Nebrija
01.2024
Skills
- Social Media
- Customer Service
- Quality Control
- Office Management
- Health and Safety
Certification
- Cuidado y Asistencia Bucodental, Universidad de Nebrija, 06/01/23
- Diploma in Retail Management, 03/01/24
- Diploma in Modern Human Resource Management, 03/01/24
- Mental Healthcare in Children and Young Adults, 03/01/24
- Implementation of HACCP Food Safety System in the Food Processing Industry, 04/01/24
References
Maritza Pereira, Vice-President, Recursos Humanos LEON MEDICAL CENTERS, +1-3056425366, providerrelations@leonhealth.com
Languages
- Spanish, Native, 05
- English, Intermediate, 02
Languages
Spanish
Professional
English
Professional
Timeline
Shift Manager
Burger King
04.2025 - Current
Implementation of HACCP Food Safety System in the Food Processing Industry -
Cuidado y Asistencia Bucodental -
Universidad de Nebrija