Victoria E. Roland
Salem,OR
Summary
Over the course of my management and account expertise, various positive employment traits have been clearly refined; I currently specialized in successful customer communication/transactions, openly and understandability receive constructive criticism, and, overall, can maintain a strong leadership role under the most severe pressure(s). My experience and knowledge within any field of expert communication will exceed any expectations.
Overview
10
10
years of professional experience
Work History
Correctional Officer Captain
Oregon State Penitentiary
2605 State St, Salem, OR 97310
05.2020 - Current
- Facilitated interdepartmental cooperation between various units within the correctional facility to enhance overall operational efficiency levels consistently over time periods assessed regularly for progress tracking purposes accordingly handled efficiently according to required standards set forth by relevant governing bodies overseeing penal institutions'' functioning properly across multiple domains of interest concerning both organizational structure as well as individual performance metrics measured routinely throughout various stages within specified timeframes established prior to actual commencement dates occurring sequentially throughout respective durations being monitored closely for any necessary adjustments made accordingly whenever deemed appropriate based upon relevant factors considered during decision-making processes undertaken by authorized personnel responsible for such tasks specifically assigned thereto.
- Maintained a high level of professionalism with strong leadership skills, setting the standard for all correctional officers within the facility.
- Enhanced facility security by implementing effective surveillance and monitoring procedures.
- Streamlined daily operations by developing efficient staff scheduling and shift rotations.
- Managed emergency situations effectively, keeping staff and inmates safe during incidents such as lockdowns or evacuations.
- Oversaw the timely processing of inmate transfers, ensuring accurate paperwork completion and adherence to established protocols throughout each transition phase.
- Collaborated closely with mental health professionals to address inmate behavioral issues and provide appropriate interventions as needed.
- Monitored and confirmed compliance with safety standards and regulations.
Behavior Technician
Centria Healthcare
Beaverton
02.2019 - 05.2020
- Provided ABA therapy to children ages Thirteen to four
- QVS trained
- CPR, First Aid, AED, and Child CPR
- Provided in home therapy
Account Expert
T-Mobile Call Center
Salem
03.2017 - 01.2019
- Provided exemplary assistance with customer transactions
- Exceeded in sales goals
- Excellent customer service record
- Flexed as support when required
Management
Dairy Queen
Silverton
06.2015 - 02.2017
- Oversaw inventory management/delivery of items
- Provided essential training for potential employees
- Ensured all active crew members remained focused on their tasks
Education
GED -
Chemeketa Community College
01.2016
Skills
- Customer communication
- Constructive criticism
- Leadership
- Expert communication
- Verbal communication
- Mental health awareness
- Restraint techniques
- Inmate supervision
- Incident reporting
- Security protocols
- De-escalation techniques
- Crisis management
Languages
English
Native or Bilingual
Timeline
Correctional Officer Captain
Oregon State Penitentiary
05.2020 - Current
Behavior Technician
Centria Healthcare
02.2019 - 05.2020
Account Expert
T-Mobile Call Center
03.2017 - 01.2019
Management
Dairy Queen
06.2015 - 02.2017
GED -
Chemeketa Community College