Victoria Espinal

• Supervised inmate activities to maintain order and safety within facility.
• Conducted regular security checks to identify and mitigate potential threats.
• Collaborated with staff on rehabilitation programs to support inmate reintegration.
• Documented incidents and maintained accurate records for compliance purposes.
• Trained new officers on protocols and best practices for facility operations.
• Responded promptly to emergencies, coordinating with law enforcement as needed.
• Enforced institutional policies to ensure a secure environment for staff and inmates.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Assisted in crisis intervention, employing de-escalation techniques effectively.

Work 12 hour days in clients home taking care of small children

• Collaborated with parents to align on child care approaches and address individual needs.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances throughout shifts.
• Assisted in training new cashiers on procedures and customer service standards.
• Resolved customer inquiries and complaints to ensure satisfaction.