VICTORIA ESQUIVEL

• Resolved technical issues for customers, ensuring high satisfaction and prompt service delivery.
• Provided detailed product information, guiding users in troubleshooting and optimizing system performance.
• Documented support interactions in CRM systems, enhancing knowledge base accuracy and accessibility.
• Trained new team members on customer service protocols and technical support procedures to ensure consistency.
• Analyzed trends in customer inquiries to identify recurring issues and recommend process improvements.
• Collaborated with cross-functional teams to implement solutions that enhanced overall user experience and efficiency.
• Mentored junior representatives, fostering a collaborative environment focused on professional growth and skill development.

Worked both H-E-B Curbside & Home Delivery Departments

• Navigated delivery routes efficiently to ensure timely arrival of packages.
• Operated delivery vehicle in compliance with safety regulations and company standards.
• Managed inventory and maintained accurate records for delivered items.
• Trained new drivers on best practices for route optimization and customer interaction.
• Managed customer inquiries and complaints in polite and professional manner.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

I was responsible for all operations for my store location. With all aspects of retail including hiring, scheduling, training, marketing, assets prevention & team leadership. I was the primary point of contact for all employees. I completed observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations and ensuring assigned team trainings are completed on time. I assisted with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations. I owned store success reaching nationally time and time again by implementing new sales strategies and initiatives. I Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to my team.

• Managed relationships with advertising agencies and vendors.
• Recommended product changes to enhance customer interest and maximize sales.
• Cultivated business partnerships to build lasting relationships with internal and external parties.
• Monitored competitive products and marketing activities to keep in line with consumer trends.
• Developed and implemented a comprehensive marketing strategy to increase brand awareness.

• Provided detailed explanations of product features, benefits, and pricing to customers.
• Implemented process changes that improved the overall quality of service provided to customers.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Prevented key account losses by researching discrepancies and correcting problems.
• Collected deposits or payments and arranged for billing.
• Answered incoming customer inquiries and resolved issues related to products or services in a timely manner.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.