Victoria Fajimi
Lawrenceville,GA
Summary
Goal-oriented with distinguished experience in Client relation and Human resources, proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Delivering information to key contacts and maintaining regular communication. Collaborated with internal teams for smooth service.
Overview
8
8
years of professional experience
Work History
Director of Client Relations 11
Regency Home Care Of North Georgia
03.2021 - Current
- Addresses and resolved customer complaints by implementing improvement processes and customer service levels increasing satisfaction rate to 100%
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Presented contracts to clients, answered questions and obtained signatures.
Human Resources Coordinator
Quality First Home Care
07.2017 - 04.2021
- Supported HR functions, facilitated educational program to improve customer relation of Quality first Homecare workers
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Recruiting Manager
Hearstone Assisted Living
09.2015 - 07.2017
- Sourced candidates to identify and attract potential candidates for open positions.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
- Established and maintained contacts with school, employment agencies and other public organizations to find and attract applicants.
Education
Bachelor Degree - Business Administration
University of Ado- Ekiti
Skills
- Client Retention Strategy
- Technique Optimization
- Business Development
- Sales & Marketing
- Strategic Partnership
- Effective Customer Communication
- Team Recruiting and Onboarding
- Service Quality
- Development Activities
- Employment Data Tracking
Timeline
Director of Client Relations 11
Regency Home Care Of North Georgia
03.2021 - Current
Human Resources Coordinator
Quality First Home Care
07.2017 - 04.2021
Recruiting Manager
Hearstone Assisted Living
09.2015 - 07.2017
Bachelor Degree - Business Administration
University of Ado- Ekiti
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