Victoria Fernand
Xenia,OH
Summary
While working at Walgreen i make sure that the customers have the best service as possible. I answer and resolve all their issue. whether it is on the phone or other things. In the store i do lot of printing as well whether is photos and other paper Documents.Sometimes things can get chaotic such as the customers have complaints,the store being a bit bussy and trying to get the phone as well as handling customers by myself,but i always take a deep breath with patient i a am able to get everything done.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreen's
Xenia, OH
12.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy and understanding.
- Answered constant flow of customer calls with minimal wait times and resolve their issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
High School Diploma -
Xenia High School
Xenia, OH05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient
- Work Good Underpressure
- Complaint Handling
- Professional telephone demeanor
- Filing
Certification
Science Certificate 9th Grade
Student Of The Month(3)
High school Diploma
Reading
I like reading for fun as a hobby and enjoy literature.
Languages
French
Limited Working
Spanish
Elementary
Timeline
Customer Service Representative
Walgreen's
12.2022 - 05.2024
High School Diploma -
Xenia High School