Victoria Figueira
Callahan
Summary
Dynamic Member Service Representative with a proven track record at Alive Credit Union, excelling in customer satisfaction and relationship building. Skilled in financial transactions and account management, I consistently achieved performance targets while maintaining professionalism under pressure. My strong organizational skills and commitment to service excellence drive positive outcomes for members.
Overview
4
4
years of professional experience
Work History
Member Service Representative II
Alive Credit Union
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Stower/Problem Solver
Amazon Inc
04.2021 - 05.2022
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over hundreds of products onto shelves according to type, weight, and size.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
- Delivered consistent results in line with company standards by following established operating procedures and demonstrating a strong work ethic.
Education
High School Diploma -
West Nassau High School
1 Warrior Dr, Callahan, FL 3201105-2022
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account management
- Calm and professional under pressure
- Computer skills
- Work prioritization
- Inbound call management
- Branchsuite experience
- Symitar experience
Timeline
Member Service Representative II
Alive Credit Union
09.2023 - Current
Stower/Problem Solver
Amazon Inc
04.2021 - 05.2022
High School Diploma -
West Nassau High School
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