Summary
Overview
Work History
Education
Skills
Certification
Photography, Writing, Reading, Music, Art
Languages
Timeline
Hi, I’m

Victoria Figueroa

Aubrey,Texas
Victoria Figueroa

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
years of professional experience
1
Certification

Work History

Olive Garden

Server
07.2021 - Current

Job overview

  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Monitored food quality and freshness throughout day.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
  • Processed customer payments and balanced cash drawers.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Streamlined to-go operations, implementing an organized system for tracking orders.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.

Walmart

Sales Associate
06.2020 - 06.2021

Job overview

  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Used in-store system to locate inventory and place special orders for customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.

Education

University of North Texas
Denton, TX

No Degree from English Education
05.2025

University Overview

  • Dean's List 2021-present
  • 3.8 GPA
  • Relevant Coursework: Content Reading, Teaching Multilingual Students & Learning and Teaching Processes, accepted into the UNT College of Education late last year.
  • Extracurricular Activities: Photography

Skills

  • Menu presentation
  • Hospitality best practices
  • Conflict and Complaint Resolution
  • Beverage Preparation
  • Decision-Making
  • Workflow Coordination
  • Cool Under Pressure
  • Exceptional customer service
  • Reliable and Responsible
  • Tableside Etiquette
  • Allergy awareness
  • Food Preparation and Safety
  • Order delivery practices
  • Relationship Management
  • Cleaning and sanitizing
  • Special Requests and Substitutions
  • Food Safety Standards
  • Warm and Friendly
  • Team Player
  • Cash Handling
  • Age Verification
  • Strong Work Ethic
  • Courteous Phone Demeanor
  • High-volume dining
  • Food Delivery
  • Food and Beverage Service
  • Guest Engagement
  • Ability to Lift 30 Pounds
  • Menu Memorization
  • Team Leadership
  • Safe Food Handling
  • Order Accuracy
  • Food Running
  • Guest Relations Management
  • Item promotion
  • Staff Training
  • Active Listening
  • Calm Under Pressure
  • Attention to Detail

Certification

  • Photoshop Training - 2019

Photography, Writing, Reading, Music, Art

I was part of my high-school's year book committee all four years. I moved up to Photography Editor my Junior year and became Photoshop certified in my ATC Photography course. I adore writing! I love poem writing the most but essay writing is something that I enjoy doing when its part of my coursework on campus. Reading goes hand-in-hand with that, since I'm an English Education major, I love reading stories like the Odyssey, Circe, Dante's Inferno while also reading fantasy classics like Percy Jackson, Harry Potter and The Hunger Games. Music is a big part of my life, I can't go a day without it and I love sharing my music taste with others. I find art and music really important in the development of young kids and their ability to form opinions and likes. 

Languages

Spanish
Native or Bilingual

Timeline

Server

Olive Garden
07.2021 - Current

Sales Associate

Walmart
06.2020 - 06.2021

University of North Texas

No Degree from English Education

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Victoria Figueroa