Victoria Fleuridor
Hollywood,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Assistant
AVK Delivery Service
Hollywood , FL
2024.05 - Current
- Scheduled meetings, appointments and travel arrangements for staff members.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Provided administrative support to senior management team.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Organized and maintained filing systems for documents and records.
Apple Specialist Retail Customer Service
Apple
Aventura , FL
2021.08 - 2021.12
- Assisted customers with setup and installation of Apple products.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
- Resolved customer inquiries regarding product features and functionality.
- Demonstrated how to use the full range of features available on Apple products.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Handled customer complaints in a professional manner while seeking solutions that met their needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Front Desk Security Officer
Execupro
Hialeah , FL
2018.05 - 2020.11
- Verified visitor identification and provided access to the building;.
- Monitored CCTV cameras to ensure safety of personnel and property;.
- Responded to emergency situations in a professional manner;.
- Maintained logs of visitors entering and exiting the premises;.
- Conducted regular patrols throughout the facility;.
- Ensured all security protocols were adhered to at all times;.
- Investigated suspicious persons or activities on site;.
- Provided customer service assistance to guests and employees;.
- Greeted people entering the building in a polite and friendly manner;.
- Resolved conflicts between customers and visitors in a professional manner.
- Provided friendly and professional assistance to employees, visitors and customers.
Customer Service/Bakery Sales Associate
Publix
North Miami Beach , Florida
2019.06 - 2020.08
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with bakery products, including cakes, pastries, breads and other baked goods.
- Provided assistance to customers in selecting appropriate items for their orders.
- Packaged bakery items according to company standards and customer specifications.
- Maintained a clean and organized work area throughout the day.
- Adhered to all safety regulations while operating machinery.
- Ensured product quality by monitoring expiration dates on bakery items and discarded expired items as required.
- Performed daily opening and closing duties such as counting cash drawers, setting up displays and restocking inventory.
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FL2018-06
Skills
- Customer Relations
- Customer Service
- Reading Comprehension
- Retail sales customer service
- Courteous demeanor
- Retail Marketing
- Critical Thinking
- Call Center Operations
- Computer Proficiency
- High-energy attitude
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Account updating
- Conflict Resolution
- Positive and professional
- Technical Support
- Complaint Handling
- Typing proficiency
- Active Listening
- Professional telephone demeanor
- Microsoft Office expertise
Languages
English
Full Professional
Spanish
Limited
French
Elementary
Timeline
Assistant
AVK Delivery Service
2024.05 - Current
Apple Specialist Retail Customer Service
Apple
2021.08 - 2021.12
Customer Service/Bakery Sales Associate
Publix
2019.06 - 2020.08
Front Desk Security Officer
Execupro
2018.05 - 2020.11
High School Diploma -
Hallandale High School
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