Victoria Flores
Ramona,CA
Summary
Dedicated and service-focused general manager committed to delivering exceptional customer experiences that foster loyalty and drive repeat business. Skilled in orchestrating optimal resource utilization to effectively handle anticipated operational needs. Demonstrates strong sales leadership, sound judgment, and excellent planning abilities, coupled with exceptional interpersonal communication skills. Highly organized and dependable, adept at managing multiple priorities with a positive attitude. Proven track record of success and willingness to take on additional responsibilities to ensure team goals are met.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
04.2024 - 11.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored Approximately 10 junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
General Manager
Smoothie King
02.2022 - 12.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally Usually within 24 hours.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Assistant Manager
The Habit Grill
06.2021 - 05.2022
- Oversee day-to-day operations, design strategy, and set goals for growth, maintain budgets, and optimize expenses, set polices and processes, ensure employees work productively and develop professionally, oversee recruitment and training new employees, ensure staff follows health and safety regulations, Provide solutions to issues.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
General Assistant Manager
Poke Works
02.2020 - 10.2020
- Help the general manager to ensure that day-to-day business operations run smoothly, Help weekly schedule, Order inventory, assist the general manager with training, recruiting, promotions and planning, Formulating overall strategy, managing employees and establishing policies, ensure staff follows health and safety regulations, Provide solutions to issues.
- Increased efficiency by streamlining office processes and implementing new organizational systems.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Facilitated training sessions for new employees, promoting a positive onboarding experience and fostering teamwork within the organization.
- Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards.
- Provided administrative support during audits, contributing to satisfactory compliance review results from regulators or auditors.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
- Conducted research for executive decision-making purposes using various resources such as databases or online tools effectively leading to informed choices made by management.
- Assisted in preparing reports that provided valuable insights into operational performance or areas requiring improvement.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Acted as a liaison between departments coordinating efforts towards common goals.
Assistant Manager
MCALISTERS DELI
07.2018 - 01.2020
- Responding efficiently and accurately to restaurant customer complaints, Coordinate daily Front of the House and Back of the House restaurant operations, Deliver superior service and maximize customer satisfaction, Respond efficiently and accurately to customer complaints, Organize and supervise shifts, Appraise staff performance and provide feedback to improve productivity, Estimate future needs for goods, kitchen utensils and cleaning products, Ensure compliance with sanitation and safety regulations, Manage restaurant's good image and suggest ways to improve it, Train new and current employees on proper customer service practices, Implement policies and protocols that will maintain future restaurant operations
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Chick-fil-a
04.2016 - 04.2018
- Supervise and provide training to new employees
- Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll.
- Order and dispense supplies as needed.
- Creating and maintaining schedules for employees
- Maintaining a safe work environment.
- Coach and supervise approximately 60 employees.
- Answered customer telephone calls promptly and in an appropriate manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Clear Brook High School
Houston, TX06.2016
Skills
- Customer Engagement
- Staff Supervision
- Team Training and Development
- Performance Analysis
- Operations Management
- Inventory Management
- Scheduling Coordination
- Health Code Compliance
- Food Safety
- Leadership and team building
- Problem resolution
- Customer service
Certification
- Managers Servsafe
Timeline
Assistant Manager
Panda Express
04.2024 - 11.2024
General Manager
Smoothie King
02.2022 - 12.2023
Assistant Manager
The Habit Grill
06.2021 - 05.2022
General Assistant Manager
Poke Works
02.2020 - 10.2020
Assistant Manager
MCALISTERS DELI
07.2018 - 01.2020
Assistant Manager
Chick-fil-a
04.2016 - 04.2018
High School Diploma -
Clear Brook High School
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