VICTORIA FLORES
Riverside ,USA
Overview
5
5
years of professional experience
Work History
Sales Associate
Dragon Marsh
Riverside, CA
10.2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained merchandise displays and organized inventory to optimize sales
- Worked multiple outside events such as Comic-Con LA, Gallifey LA, and Knights of Chivalry Renaissance Faire and more
Sales Associate
Walmart
Corona
06.2024 - 09.2024
- Assist customers with product selection and inquiries, leading to increased customer satisfaction.
- Maintain organized and visually appealing displays, contributing to higher sales.
- Process transactions efficiently, reducing checkout times and enhancing customer experience.
- Collaborate with team members to meet daily sales targets, fostering a supportive work environment.
- Implemented product upselling techniques, resulting in a 15% increase in average transaction value.
- Resolved customer complaints promptly, maintaining a high level of service excellence.
Barista/Sales Associate
Seasons Coffee and Gift shop
Corona
04.2024 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Retail Sales Associate
Metro by T-mobile
Riverside
02.2024 - 04.2024
- Assisting customers in selecting mobile plans, devices, and accessories.
- Providing exceptional customer service by addressing inquiries and resolving issues.
- Communicating product features and benefits effectively.
- Increasing sales through rapport building and trust.
- Staying updated on industry trends and product knowledge.
- Maintained up-to-date knowledge of mobile tech to enhance customer recommendations.
Sales Team Member
Lifetime Solutions/Home Depot
Riverside
01.2024 - 03.2024
- Conduct initial qualification of leads to ensure they meet the criteria for potential sales appointments.
- Schedule appointments for sales representatives to meet with qualified leads, ensuring efficient use of time and resources.
- Provide excellent customer service throughout the appointment scheduling process, addressing any questions or concerns promptly and professionally.
- Streamlined lead qualification, boosting potential sales meet efficiency.
- Enhanced customer interaction, resolving queries with utmost professionalism.
Cashier
Antonious Pizza Cafe
Riverside
10.2022 - 01.2024
- Managed cash transactions accurately.
- Ensured customer satisfaction.
- Maintained clean and orderly checkout areas.
- Streamlined transaction processes, boosting efficiency and reducing errors.
- Passionately advocated for customer needs, ensuring positive experiences.
- Proactively addressed and resolved customer concerns, fostering loyalty.
- Boosted customer retention by promptly resolving issues and ensuring satisfaction.
- Trained new staff in cash handling and customer service, improving team efficiency.
Team Member
Del Taco
Riverside
08.2021 - 10.2022
- Efficiently served customers in a high-paced setting.
- Collaborated effectively with team members.
- Exhibited strong problem-solving abilities.
- Successfully resolved customer complaints.
- Managed customer transactions with accuracy in high-volume settings.
- Partnered effectively with staff to streamline operations and boost service speed.
Education
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Riverside Virtual School
Riverside, CaliforniaAnthropology
Riverside City College
Riverside, CASkills
- Problem Solving
- Communication
- Customer Service
- Adaptability
- Teamwork
- Conflict Resolution
LANGUAGES
Spanish
American Sign Language
Timeline
Sales Associate
Dragon Marsh
10.2024 - Current
Sales Associate
Walmart
06.2024 - 09.2024
Barista/Sales Associate
Seasons Coffee and Gift shop
04.2024 - 06.2024
Retail Sales Associate
Metro by T-mobile
02.2024 - 04.2024
Sales Team Member
Lifetime Solutions/Home Depot
01.2024 - 03.2024
Cashier
Antonious Pizza Cafe
10.2022 - 01.2024
Team Member
Del Taco
08.2021 - 10.2022
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Riverside Virtual School
Anthropology
Riverside City College