Victoria Flores
Webster ,TX
Summary
Dynamic leader with expertise in operations management and problem resolution, driving growth at Gen Korean BBQ House. Enhanced team performance through strategic training and coaching, achieving a 20% increase in customer satisfaction. Proven track record in P&L management and staff development, fostering a collaborative work environment and exceeding business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Gen Korean Bbq House
Webster, TX
03.2025 - Current
- Oversaw daily restaurant operations to ensure high standards of service and food quality.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Established vendor relationships to negotiate favorable terms for supplies and equipment.
- Led marketing efforts, increasing brand visibility through community events and promotions.
- Ensured compliance with health regulations, maintaining a safe dining environment for guests and staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Assistant Manager
Panda Express
Ramona, CA
08.2024 - 03.2025
- Assisted in daily operations to ensure efficient restaurant service and customer satisfaction.
- Trained new team members on company policies and operational procedures.
- Coordinated inventory management, optimizing stock levels to minimize waste.
- Implemented staff schedules to balance labor costs and service demand effectively.
- Collaborated with management on employee performance evaluations and feedback sessions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Smoothie King
Missouri City, TX
10.2021 - 01.2023
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Assistant General Manager
The Habit Grill
San Diego, CA
05.2021 - 10.2021
- Assisted in developing operational strategies to enhance efficiency and service quality.
- Managed staff schedules, ensuring optimal coverage during peak hours.
- Implemented training programs for new hires, fostering team cohesion and performance.
- Oversaw inventory management processes, reducing waste and maintaining stock levels.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX05.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
- Staff training/development
- P&L management
Certification
Manager food safety certification
TABC
Timeline
General Manager
Gen Korean Bbq House
03.2025 - Current
Assistant Manager
Panda Express
08.2024 - 03.2025
General Manager
Smoothie King
10.2021 - 01.2023
Assistant General Manager
The Habit Grill
05.2021 - 10.2021
High School Diploma -
Clear Brook High School