Victoria Folz
Plantation,FL
Summary
Proven to enhance customer satisfaction at Publix, adept in multitasking and problem-solving under pressure. Skilled in teamwork and product knowledge, I significantly improved service efficiency and store performance. My reliability and organizational skills contributed to a seamless shopping experience, showcasing a commitment to excellence and customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Service Clerk
Publix
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Participated in ongoing training programs to expand product knowledge and enhance customer support skills.
- Collaborated effectively with team members across various departments to streamline daily operations and improve overall performance metrics.
Education
High School Diploma -
South Plantation High School
1300 SW 54th Ave, Plantation, FL 3331705.2025
Skills
- Time Management
- Problem-solving
- Product Knowledge
- Teamwork and Collaboration
- Multitasking
- Reliability
- Organizational Skills
- Store maintenance
- Bagging techniques
- Listening Skills
- Hospitality services
- Customer Service
Certification
- ServSafe Food Handler certification - National Restaurant Association.
ServSafe
Concluded 3 years of Culinary Arts education to prepare for the ServSafe. Completed and passed the official ServSafe test within the first trial in April of 2024. Received ServSafe certificate as a verification of food safety knowledge to prevent foodborne illnesses that is valid for the next 5 years.
Languages
English
Native or Bilingual
Timeline
Front Service Clerk
Publix
11.2023 - Current
- ServSafe Food Handler certification - National Restaurant Association.
High School Diploma -
South Plantation High School
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