VICTORIA FORBES
Houston
Summary
Disciplined security professional experienced in enforcing safety protocols, protecting property and monitoring suspicious activity. Possesses excellent communication and customer service skills. Dedicated to providing safe and secure environments for clients and employees. Reliable individual experienced in responding to emergency situations, conducting investigations, and implementing safety protocols. Proven ability to work effectively with local law enforcement and other security personnel. Committed to ensuring the safety of all individuals on the premises.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
01.2020 - Current
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
Healthcare Provider
Girling Healthcare
01.2020 - 2025
- Provided patient care, ensuring comfort and safety during daily activities.
- Assisted in administering medications according to prescribed schedules.
- Collaborated with multidisciplinary teams to develop personalized care plans.
Material Handler
Alcon Research Ltd
06.2016 - 12.2019
- Coordinated with production teams to ensure timely delivery of materials in support of manufacturing schedules.
- Provided technical assistance regarding material handling systems and equipment.
- Ensured accuracy of data entry into ERP system for all incoming and outgoing shipments.
- Managed multiple projects simultaneously while maintaining high quality standards.
Customer Service Manager
DD's Discount
01.2013 - 10.2015
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Assisted customers with resolving service-related issues.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
Education
High School Diploma - undefined
Crossroad High
Houston, Tx06.2003
Timeline
Healthcare Provider
Girling Healthcare
01.2020 - 2025
Security Officer
Allied Universal Security
01.2020 - Current
Material Handler
Alcon Research Ltd
06.2016 - 12.2019
Customer Service Manager
DD's Discount
01.2013 - 10.2015
High School Diploma - undefined
Crossroad High
Skills
- Access Control
- CCTV Surveillance
- Emergency Response
- Document Management
- Security Screenings
- Superior customer service
- Incident reporting
Certification
Private Security License
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