Victoria Fortino
Lutz
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Has a solid understanding of customer needs and conflict resolution, along with strong problem-solving abilities. Striving towards building positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Countertop Studio
05.2024 - 08.2024
- Managed high-stress situations effectively, while staying professional under pressure resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled problems efficiently, finding resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Communicated with others clearly and effectively.
- Punctual and great with time management.
- Providing excellent service and maintained positive relationships with customers.
Camp Counselor
Cheval Athletic Club
05.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding to incidents or concerns.
- Led groups of children safely through camp activities.
- Acted as a positive role model, demonstrating strong leadership skills.
- Great communication skills with both children and adults.
- Used problem solving skills when incidents occurred.
Education
High School Diploma -
Steinbrenner Highschool
Lutz, FL05.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Problem solving skills
- Patience
- Empathy
- Time management
- Technical skills
Affiliations
- Beta Club, focussed on community clean up and building leadership skills.
- Gold Crew Club, focussed on school cleanup and pride.
- Kids for the Cure Club, created and participated in fund raisers for cancer research
Timeline
Customer Service Representative
Countertop Studio
05.2024 - 08.2024
Camp Counselor
Cheval Athletic Club
05.2023 - 08.2023
High School Diploma -
Steinbrenner Highschool
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