Victoria Fowler-Wakefield
Jacksonville
Summary
Results-driven professional with extensive experience in retail management. Skilled in training staff, optimizing inventory processes, and delivering exceptional customer experiences. Committed to fostering teamwork and enhancing operational efficiency to achieve business goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Jacksonville, FL
04.2025 - 03.2026
- Assisted in managing daily store operations to ensure efficient workflow.
- Supported inventory management by conducting regular stock audits and maintaining accurate records.
- Collaborated with team members to enhance customer service and address inquiries effectively.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Monitored cash register operations for accuracy during transactions and reconciliations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Cashier Team Lead
Walmart
Columbus, OH
05.2022 - 02.2024
- Supervised cashier operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Resolved customer inquiries and issues, maintaining high satisfaction levels.
- Coordinated cashier schedules to optimize staffing during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Vehicle Release Cashier
Troy's Towing and Impound Lot
Detroit, MI
11.2020 - 01.2022
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Communicated with Insurance companies to verify insurance of vehicle.
- Assissted with insurance claimes of vehicles deemed to be totaled, according to state standards.
- Verified Driver Licesenes
- Completed monetary tranactions for vehicles being released and vehicles sold at auction.
Office Manager/ Yard Inventory Specialist
Traditional Logistics and Cartage
Detroit, MI
12.2018 - 07.2020
- Completed daily morning reports for previous day activities.
- Monitored and updated daily inventory levels.
- Completed billing spreadsheets to customers/ Damage assessments.
- Communicated with upper management and rail operators via email in regards to load planing.
- Prepared load sheets for loaders
Education
Business Administration And Management
Jones College
Jacksonville, FLSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Family Dollar
04.2025 - 03.2026
Cashier Team Lead
Walmart
05.2022 - 02.2024
Vehicle Release Cashier
Troy's Towing and Impound Lot
11.2020 - 01.2022
Office Manager/ Yard Inventory Specialist
Traditional Logistics and Cartage
12.2018 - 07.2020
Business Administration And Management
Jones College