Victoria Fox
Columbus,OH
Summary
Dedicated to offering exceptional assistance to team members and clients. Organized with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Service Appointment Coordinator
Toyota West
08.2022 - 02.2023
- Provided customers with initial product information and directed them to appropriate dealership resources.
- Scheduled and maintained customer service appointments across multiple locations by implementing multiple systems.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Processed customer service orders promptly to increase customer satisfaction.
Order Fulfillment Specialist
Lowes Home Improvment
09.2020 - 08.2022
- Collaborated with team members to complete timely orders and avoid delays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used POS system to process online orders, scheduled deliveries, and pick ups.
- Ensured that correct products were delivered to customers by accurately pulling, inspecting and preparing merchandise for delivery or pick up, as well as verifying invoices against loaded products .
Client Services Representative
Safelite Auto Glass
06.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and procedures to consistently meet or exceed quality standards.
- Utilized CRM database to document calls and complaints
- Processed insurance claims efficiently to ensure customers received timely service on their vehicle.
Education
High School Diploma -
Groveport Madison H
Groveport, OH05.2010
Skills
- Interdepartmental Coordination
- Order Processing
- Data Entry
- Customer Service
- Appointment Coordination
- Order Generation
Timeline
Service Appointment Coordinator
Toyota West
08.2022 - 02.2023
Order Fulfillment Specialist
Lowes Home Improvment
09.2020 - 08.2022
Client Services Representative
Safelite Auto Glass
06.2018 - 03.2020
High School Diploma -
Groveport Madison H
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