Beverly Warren
customer service representative
Killeen,TX
Work Preference
Summary
To serve as a strategic partner to senior and middle management by providing extensive and diversified knowledge in medical administration and customer service fields Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Service Appointment Coordinator
Dennis Eakin Kia
Killeen, Texas
07.2025 - 07.2026
- Scheduled customer service appointments, ensuring timely and accurate bookings.
- Managed customer inquiries through phone and email with professionalism and clarity.
- Coordinated effective communication between service technicians and customers to address vehicle needs.
- Collaborated with team members to enhance and streamline appointment scheduling processes.
- Maintain accurate records of customer appointments including contact information and appointment times.
Senior Customer Service Representative
United Healthcare Group
Austin, Texas
10.2024 - 05.2025
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints by identifying issues and providing solutions.
- Coordinated with healthcare providers to verify patient eligibility and coverage.
- Responded promptly to inquiries from customers about products or services.
- Consulted with customers regarding needs and addressed concerns.
- Managed account updates and ensured accurate information in the system.
- Scheduled appointments for members seeking assistance from specialists or services.
- Handled difficult situations with tact, diplomacy, and professionalism.
Customer Service Representative
Cofiroute
Austin, Texas
09.2021 - 10.2024
- Managed customer inquiries via phone and email to ensure timely responses.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided feedback to management on recurring issues to enhance operational efficiency.
- Ensured accurate processing of payments for toll road users to facilitate smooth traffic flow
Customer Service Representative
GC Services
Copperas Cove, Texas
07.2019 - 08.2021
- Resolved customer complaints by effectively applying company policies and procedures, enhancing customer satisfaction.
- Educated customers on delivery dates, package requirements, and service features to improve overall user experience.
- Documented customer interactions in CRM system to ensure accurate tracking and follow-up.
Customer Service Representative
NetSpend
Austin, Texas
11.2018 - 07.2019
- Resolved customer complaints through effective communication and problem-solving techniques.
- Delivered timely customer service via telephone, ensuring customer satisfaction and issue resolution.
- Assisted customers with paycard inquiries and account management to enhance user experience.
- Processed payroll accounts accurately, facilitating timely payments for employees.
Operations Team Lead
TeleTech Holdings
Temple, Texas
11.2017 - 10.2018
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Led daily operations to ensure team productivity and efficiency.
- Coordinated training sessions for new team members on company protocols.
- Trained new hires on operational processes and provided ongoing training for existing employees.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
- Ensured compliance with company policies and procedures related to operations.
- Supported management in performance evaluations and feedback sessions with staff.
Education
High School Diploma -
Shawnee High School
Louisville, KYSkills
- Appointment scheduling
- Customer relationship management
- Service Coordination
- Record management
- Billing Support
- Payment Processing
- Data Entry
- Medical Records
- HIPAA
- Excel, Word, Outlook
- Customer communication
- Problem resolution
- Technical coordination
- Administration/Clerical
- Office Equipment
Timeline
Service Appointment Coordinator
Dennis Eakin Kia
07.2025 - 07.2026
Senior Customer Service Representative
United Healthcare Group
10.2024 - 05.2025
Customer Service Representative
Cofiroute
09.2021 - 10.2024
Customer Service Representative
GC Services
07.2019 - 08.2021
Customer Service Representative
NetSpend
11.2018 - 07.2019
Operations Team Lead
TeleTech Holdings
11.2017 - 10.2018
High School Diploma -
Shawnee High School