Victoria Franco
Brownfield Regional Medical Center
Odessa,TX
16
years of professional experience
Work History
RHC Biller/Poster
8 Years 6 Months- Processed patient billing information accurately and efficiently.
- Coordinated with healthcare providers to resolve billing discrepancies.
- Utilized electronic health record systems for data entry and retrieval.
- Assisted in developing streamlined billing procedures to enhance workflow efficiency.
- Reviewed insurance claims for accuracy and compliance with regulations.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
Data Entry Clerk/Billing Specialist
2 Years 5 Months- Processed high volumes of data entries with precision and attention to detail.
- Maintained accurate records using electronic health record systems to support patient care.
- Collaborated with healthcare teams to ensure timely data updates and information flow.
- Developed streamlined data entry procedures, enhancing workflow efficiency and accuracy.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
Referral Specialist
1 Year 7 Months- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
- Maintained comprehensive knowledge of insurance requirements to facilitate seamless referral approvals.
- Collaborated with healthcare providers to streamline referral workflows, enhancing patient experience and satisfaction.
- Trained new staff on referral procedures and electronic health record systems for improved operational efficiency.
- Monitored and resolved referral issues, contributing to a reduction in processing delays and errors.
- Analyzed referral patterns to identify opportunities for system improvements and enhanced service delivery.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Verified insurance benefits and eligibility for outpatient procedures before referring clients.
Education
High School Diploma
Skills
Billing
Data entry proficiency
Regulatory compliance
Invoice processing
File management
Payment tracking
Posting charges
Insurance billing procedures
Insurance company billing
Payment posting
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Team collaboration
Billing systems and software
Timeline
RHC Biller/Poster
Brownfield Regional Medical Center
03.2018 - 09.2026Read More
Data Entry Clerk/Billing Specialist
South Plains Rural Health
08.2015 - 01.2018Read More
Referral Specialist
Brownfield Family Physicians
11.2010 - 06.2012Read More
Brownfield High School
High School Diploma
Read More