Victoria Frazer
Bristol,PA
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sea Of Smiles Pediatric Dentistry
11.2023 - Current
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Receptionist Administrator
Dawn Marie Studio
10.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Patient Care Coordinator
Jefferson Abington Hopital
10.2022 - 11.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Certified Nursing Assistant
Jefferson Hospital Bucks County
09.2020 - 10.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
High School Diploma -
Bucks County Technical High School
Fairless Hills, PA06-2017
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Patient care
- Insurance verification
- Patient confidentiality
- Scheduling
- Medical terminology
- Patient documentation
Certification
- Certified Nursing Assistant (CNA)
Timeline
Patient Care Coordinator
Sea Of Smiles Pediatric Dentistry
11.2023 - Current
Patient Care Coordinator
Jefferson Abington Hopital
10.2022 - 11.2023
Receptionist Administrator
Dawn Marie Studio
10.2021 - Current
Certified Nursing Assistant
Jefferson Hospital Bucks County
09.2020 - 10.2022
- Certified Nursing Assistant (CNA)
High School Diploma -
Bucks County Technical High School
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